Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Gotcha. Can you reach out to our Tech team so they can take a look? To keep your information secure, please complete our request form at msft.it/6013iDP9B so we can quickly and safely assist with your question! ^BT
The mob vote cape is coming in waves throughout the season, so no need to worry about that. You should get it in due time if you're eligible! ^BT
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We can't open or answer DMs, but we'd be happy to help in replies. It should be alright though to have Microsoft look into it though if it's about a Microsoft account. ^BT
That's strange! How about you reach out to our Tech team so they can have a look? To keep your information secure, please complete our request form at msft.it/6019iDPKS so we can quickly and safely assist with your question! ^BT
We can't switch capes from one account to another, but it should still be on your original account! ^BT
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Let's have our Marketplace team take a look! To keep your information secure, please complete our request form at msft.it/6018iDOTA so we can quickly and safely assist with your question! ^BT
I'd suggest reaching out to our support team so they can have a look! To keep your information secure, please complete our request form at msft.it/6012iD3hM so we can quickly and safely assist with your question! ^BT
Minecraft Support cannot comment on cases regarding account suspension or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: msft.it/6012i87Cm -JL
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Doesn't look like you can transfer content from one account to another. If you have any other questions, let us know and we'd be happy to help. ^BT
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Our Marketplace team should be able to help you with that if you make a ticket with them. To keep your information secure, please complete our request form at msft.it/6018i8eoI so we can quickly and safely assist with your question! ^BT
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I'm glad we could help out, even if we don't yet have a date for those name releases. Take care and let us know if you need anything in the future! -JL
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It'll depend on what exactly you're seeing. Could you provide us with a screenshot of the error you're seeing when you try to download the packs? Have you tried any troubleshooting already? -JL
Hey there Hailey! If you'd like to leave your feedback about this, feel free to submit your suggestion at msft.it/6018i88rG so that our game devs can take a look. ^FF
Thank you for reporting this up to us. If you have any questions or concerns that we can assist you with, please don't hesitate to reach out! ^FF
No worries. If you need help with figuring that out, you'll have to reach out to Xbox Support. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/6015iBhql on Twitter, or through their help site directly: msft.it/6016iBhqm ^BT
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Thanks for giving that ticket number! Looks like it made it into our queue and it should be looked into by an agent as soon as possible! ^BT
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Can you reach out to our Realms team so they can take a look? To keep your information secure, please complete our request form at msft.it/6010iBFHO so we can quickly and safely assist with your question! ^BT
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