Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,593
- Likes 43
Oh gotcha, thanks for that clarification! Do you happen to have the ticket for the most recent one? I can take a peek at it for you. ^BT
I'd suggest waiting before you make a ticket so an agent can reach out to you. Making multiple tickets could make the process more muddled and it'll be better to keep it all in one ticket. Thanks for reaching out to us though! Someone should be with you soon. ^BT
We don't have a specific date or time when that'd be possible, but they should be released at a later date! ^BT
1
1
Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/6017iBvqt so we can quickly and safely assist with your question! ^BT
Hi Silly! You mentioned that you reached our support, right? The capes are coming out in waves throughout the season, so you should get yours if you're eligible. (: If you have any other questions, let us know! ^BT
5
Please visit our bug report site to see if the problem has already been reported: msft.it/6015iBvrL. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/6017iBvrF ^BT
Please visit our bug report site to see if the problem has already been reported: msft.it/6013iBvyJ. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/6014iBvyK ^BT
1
3
Currently, if you are unable to access the email the account was attached to there is no other way to claim the post-migration code. I know that this is a less than ideal situation, but thank you for your understanding. -JL
2
1
If you do not have access to the email your Mojang account was associated with, we will not be able to update the email to a new one for you to be able to claim the code. If you do not have the email, you may reach out to your email provider for assistance. -JL
1
1
Please visit our bug report site to see if the problem has already been reported: msft.it/6018iBT0a. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/6019iBT0x ^BT
You may have to reach out to our Accounts team to take a look? To keep your information secure, please complete our request form at msft.it/6013iBT1H so we can quickly and safely assist with your question! ^BT
5
Hi Damon. I understand your frustration, but we no longer have the tools needed to assist with account matters as of September 19, 2023. I'd suggest taking a look at our Post-Migration Process FAQ for more info: msft.it/6014iBGwr ^BT
1
1
I'd suggest reaching out to our Marketplace team so they can have a look at that. To keep your information secure, please complete our request form at msft.it/6011iBGVc so we can quickly and safely assist with your question! ^BT
Are you also getting an error that's just saying "error"? If you are, can you provide a screenshot for me? I'd be happy to take a look for you. ^BT
For this, I'd suggest reaching out to our support team. To keep your information secure, please complete our request form at msft.it/6018iBGyy so we can quickly and safely assist with your question! ^BT
That's okay. Go ahead and supply the form with the email you're currently using and specify the account's email in the body of your ticket (and let the team know you don't have access to that email). An agent will be with you soon after you hit submit. -AG
Oh, huh. Well, it's good that it's working as intended now! If it happens again, please do give our team a shout. Thanks for reaching out to us!
Oh, okay! I'm glad to hear it's all resolved now. If you need anything else, please do let us know! :)
1
2
The way that portals work can be a little involved to explain. We recommend taking down the portals situated in less helpful places and building their replacements elsewhere. -AG
2
We recommend writing to our Realms support team at msft.it/6017i6YHf, so we can assist you further! -AG