Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,593
- Likes 43
Hello! I understand how perplexing that would be. This sounds like a bug. Please follow this report and add any info you can provide: msft.it/60159hT2b We don't have an ETA on fixing this bug but rest assured that our team is always making progress on our reports. -AG
Try restarting your mobile device, and if that doesn't help, try turning on Airplane Mode for a minute, then turning it off again to see if it helps. If you're still encountering issues when trying to connect using 5g, then you may need to reach out to your cell provider. ^FF
Gotcha, then let's have you reach out to one of our Technical specialists: msft.it/60109hzKq. Be sure to include the steps you've already tried and any errors that you're seeing! ^FF
Oof, that's definitely annoying. We're seeing a few other folks with similar issues and are tracking the problems. Could you please submit a ticket with as much info as possible at msft.it/60139CLc9 so that our tech team can investigate? -JL
1
1
Thanks for clarifying. We are unable to offer information or support for third-party Minecraft mods and launchers. We have no control over how third-party services run the game or handle and store your information. For mod questions, please visit contact the mod's developer. -JL
That sounds difficult to deal with. Could you let us know what platform you're playing on and what troubleshooting you've tried already? Does the crash usually happen before the game fully launches or while you're playing? -JL
1
We're actually seeing some other people with issues with this same content. It's currently being looked into, so I'd recommend filing a ticket with our support with all the info you can provide so that we can take a closer look at what's going on here. msft.it/60179CsGX -JL
2
1
4
Hey there, can you confirm what device you're playing Minecraft on (PC, Xbox, etc.) and what troubleshooting steps you've already attempted, if any? ^FF
1
It sounds like you've already done the troubleshooting steps we would've given you here, so let's have you reach out to one of our Technical experts: msft.it/60189Coqr. Be sure to include what you've already tried and screenshots of any errors you're seeing! ^FF
1
That's strange. Let's have our team take a look. To keep your information secure, please complete our request form at msft.it/60159CWPF so we can quickly and safely assist with your question! ^BT
Can you try another browser and/or device to see if that'll help? I'd also suggest clearing your cache and cookies. ^BT
1
It's not available for it at this time! We're also unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found at msft.it/60159Cc39. ^BT
Please visit our bug report site to see if the problem has already been reported: msft.it/60109Ceh0. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60119CehF ^BT
1
Are you running into any issues with your game at all? If so, let us know and we'd be happy to help. ^BT
1
I'd say reach out to our support team. To keep your information secure, please complete our request form at msft.it/60159CkQz so we can quickly and safely assist with your question! ^BT
We'd suggest reaching out through a ticket so our support can give in depth help. To keep your information secure, please complete our request form at msft.it/60129Ckoe so we can quickly and safely assist with your question! ^BT
2
Let's have our Tech team take a look at that. To keep your information secure, please complete our request form at msft.it/60109Ckls so we can quickly and safely assist with your question! ^BT
If you are eligible for the Cherry Blossom cape on Minecraft: Java Edition, please be aware that the cape is rolling out in stages and continuing throughout the season. Once it is your turn, it may take up to two weeks for it to show up in your dressing room. ^BT
1
1