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Redmond, WA
Joined January 2013
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That's strange. Can you reach out to our Accounts team so they can take a look? To keep your information secure, please complete our request form at msft.it/60149CkjY so we can quickly and safely assist with your question! ^BT
That's strange! For privacy reasons, can you reach out to our support team? To keep your information secure, please complete our request form at msft.it/60129Ckk8 so we can quickly and safely assist with your question! ^BT
I think that's a good suggestion, it would be nice to have a map available where you can just get straight into exploring some ruins. We can't escalate suggestion like this directly, but I definitely think you should submit this idea at msft.it/60169CJiw -JL
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If you received an email about a cutoff date regarding unmigrated accounts, our system may have sent that to you in error. You can respond to that email to clarify the situation and that will ensure that it gets a proper set of eyes on it. -JL
Let's have you reach out to our Support team so we can take a closer look. To keep your information secure, please fill out the form at msft.it/6014977zj and one of our agents will respond as soon as possible! ^FF
That's strange! Can you double check if you're using the right credentials? I'd also suggest giving this FAQ a look to see if it helps: msft.it/601297xJI ^BT
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Please visit our bug report site to see if the problem has already been reported: msft.it/601297qtw. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/601397qtb ^BT
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Of course! For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/601297qY2 on Twitter, or through their help site directly: msft.it/601397qYN ^BT
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Alright, thanks for letting me know. In that case, I'd definitely recommend submitting a ticket so that one of our tech folks can take a look at things and offer a more details suggestion. Please include what steps you've already tried and any other important details! -JL
If you're noticing the error with/without mods, I'd recommend temporarily uninstalling any 3rd party launchers you may use and then trying. There are further steps that are too long for a tweet, so if the issue continues please submit a ticket at msft.it/601897kx4 -JL
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Gotcha, in that case you'll likely need to stick to the Microsoft launcher. If you notice this error start cropping up elsewhere or through the main launcher, please let us know! ^FF
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We're not seeing other reports just yet, but can you let us know if this is only happening with servers, or is this happening with Realms and multiplayer worlds as well? Can you let us know what troubleshooting steps you've tried so far (if any)? ^FF
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Thanks for giving those a try for me! If you could, can you also provide a screenshot of what happens when you try to access it on PC? ^BT
Gotcha. Since you keep getting that screen and nothing else, can you confirm that you've tried another device? ^BT
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Gotcha. If you could, can you reach out to our support team so they can have a look? To keep your information secure, please complete our request form at msft.it/601497GIg so we can quickly and safely assist with your question! ^BT
Nope, you wouldn't be able to play with them at the same time. You should be able to switch though by logging out and logging into your other account. If you run into any issues with it, let us know. ^BT
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Hmm, definitely see your in-game issue now. In order to have this looked into further, can you reach out to our support team? To keep your information secure, please complete our request form at msft.it/601997EpN so we can quickly and safely assist with your question! ^BT