Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,593
- Likes 43
We'll need to have you submit a ticket to Support for this: msft.it/60189FT0m. Your friend will also need to send in their own ticket as well, as we can only assist the account owner within their own ticket for security and privacy reasons. ^FF
1
1
Minecraft Support is unable to provide an estimate on when the issue will be resolved, but we'd recommend voting for that bug & adding a comment if you have any new info to provide. Feel free to review it every so often for any new workarounds or info that becomes available. ^FF
1
Hi there, are you encountering any errors when trying to sign in, and is this for Bedrock or Java Edition? ^FF
Hi there! On Bedrock, Realm owners receive your Gamertag or send you an invite link to directly join. Java Realms will require your Java profile name (and you'll click an envelope icon in the Realms section). More here: msft.it/60159FMFz and here msft.it/60169FMFM -AG
2
Hi there! We recommend voting for an existing bug report or submitting a new bug report here: msft.it/60129FKLe -AG
Hello! Have you tried using a wired connection for the PS4 or having connect to another network, by chance? -AG
1
4
We recommend writing to our technical support team at msft.it/60129FJ9C, so we can assist you further! -AG
1
Hi there. The migration period is over. We cannot comment on future updates, but you can check our post-migration FAQ: msft.it/60199FJ5L -AG
Hello! We cannot assist players with recovering Microsoft accounts. Please contact Microsoft Support for assistance recovering the account: msft.it/60119FJbU -AG
We recommend writing to us at msft.it/60159FJul, so we can assist you further! -AG
Hello! We cannot offer an estimate as to when a bug will be resolved. We ask for your continued patience and for any contributions that can help other players, including diagnostic information, workarounds, and troubleshooting steps. -AG
4
We recommend writing to us at msft.it/60119FJKt, so we can assist you further! -AG
No worries, I'm glad things seem to be working now! If you encounter this or any other issues again, please feel free to reach out to us for help. Take care! -JL
That sounds frustrating! May I ask what troubleshooting steps you've tried? Are you still able to log in to your Microsoft account on any other games/sites? -JL
1
Can you try another device and/or browser if you can? I'd also suggest clearing your cache and cookies. ^BT
As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account-related issues as account migration has ended. Please see our Post-Migration Process FAQ for more info: msft.it/601190yMF ^BT
2
Gotcha. If you could, can you reach out to our Tech team so they can take a look? To keep your information secure, please complete our request form at msft.it/601290ETu so we can quickly and safely assist with your question! ^BT
Mojang Support retweeted
Starting at 11am PT, EDU/Bedrock players may notice some disconnection issues on P2P while we update our backend. We will let you know when we’re done. - jhp
81
16
2
173
Do you get an error message at all when it crashes? If so, grab a screenshot and I'd be able to take a look! ^BT
2
I'd suggest reaching out to Microsoft Support about that if you need to make extra sure. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/60179086l on Twitter, or through their help site directly: msft.it/60189086m ^BT
1
1