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Redmond, WA
Joined January 2013
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Hmm. Double check that you're logging in using the right Microsoft credentials and you should be able to access everything. ^BT
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Glad to hear that you were able to install it! Are you running into any other issues? If so, let me know and I'd be happy to help! ^BT
What issues are you running into when trying to join? Also, what platform are you guys playing on? ^BT
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Please visit our bug report site to see if the problem has already been reported: msft.it/60109LCB2. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60119LCBN ^BT
I'd recommend sending that suggestion to our Feedback page if you haven't done so already. msft.it/60149L7Ns ^BT
We'd be unable to really help since we don't have access to their account management system. I understand your frustration, but you'll have to keep working this out with Microsoft Support. ^BT
Thank you for noting this and reporting it. For reports of this nature, we will need you to please file a ticket: msft.it/60119LsFZ -JL
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If you've purchased already Minecraft through a digital storefront, you should not need to rebuy it to download it from that store again. Please submit a ticket with some more details on the matter at msft.it/60109Lsxq so that we can look into it. -JL
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What seems to be the problem? If you're having any account issues or other problems that would involve sensitive information, please submit a ticket at msft.it/60139Lsyb so that we can securely investigate. -JL
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If you no longer have access to your Microsoft account, Minecraft Support is unable to move the game or assist in the Microsoft account recovery process. We'd recommend contacting Microsoft Support once more for recovery options. Thank you for your understanding. ^FF
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Were these older Mojang accounts, or did you already migrate these accounts? If you already migrated (or never had to migrate and always used Microsoft to log in), you'll need to reach back out to Microsoft Support for help: msft.it/60199LWMN. ^FF
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If you need some technical help, I'd suggest reaching out to our Tech team so they can look into that. To keep your information secure, please complete our request form at msft.it/60179LciZ so we can quickly and safely assist with your question! ^BT
Do you get an error message when you try to install? If so, grab a screenshot for me so I can take a peek. ^BT
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Please visit our bug report site to see if the problem has already been reported: msft.it/60119LegS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60129Legs ^BT
You should, yeah! You'll just need to log into the same Microsoft account and you should be good to go. ^BT
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No worries, our Realms team should be able to help! To keep your information secure, please complete our request form at msft.it/60159LX4f so we can quickly and safely assist with your question! ^BT
It sounds like there may be an issue either with the launcher or with the account logged in. So that we can investigate securely, please submit a ticket at msft.it/60179Lzwl and include an uncropped screenshot of what you're seeing in the launcher. -JL