Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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You can respond to the automated message letting us know that you still need assistance; this action will escalate the ticket to our team for review. Let us know if you run into any issues or have any questions! ^FF
In that case, go ahead and submit a ticket to our Support and we'll see what we can do to assist: msft.it/60189L1U8. ^FF
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If you already migrated, you'll need to log in with your Microsoft account info. If you didn't migrate before Sept 19th, Support is unable to assist with Mojang account recoveries. That said, check our FAQ for more info on accessing Minecraft: msft.it/60199L1gL. ^FF
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For reports of this nature, we will need you to file a ticket: msft.it/60129L1BQ. The category you choose should be Technical Support, and choose any of the other sub-category drop downs. Once we receive your ticket, we'll make sure it gets to the right place! ^FF
Let's have our team take a look at that. To keep your information secure, please complete our request form at msft.it/60189IAJ8 so we can quickly and safely assist with your question! ^BT
If you need help with the Microsoft account that's linked, you'd have to reach out to Xbox. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/60129Ifqi on Twitter, or through their help site directly: msft.it/60139Ifqc ^BT
If you believe you meet the criteria to receive the vanilla cape but have not done so, please submit a ticket so that we can look into your account's status. Complete our request form at msft.it/60189Il40 so we can quickly and safely assist with your question! -JL
If you're running into issues with downloading, I'd suggest reaching out to our support team. To keep your information secure, please complete our request form at msft.it/60149IgrE so we can quickly and safely assist with your question! ^BT
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You'd have to reach out to Microsoft Support about that. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/60179IgPF on Twitter, or through their help site directly: msft.it/60189IgP2 ^BT
You'll just need to update your privacy settings in order to access your content. You can see how to do that by following this link: msft.it/60129Ibk6 ^BT
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Minecraft data (which includes your worlds, inventory, dropped items, and skins) is stored locally on your device and isn't attached to your account. While we're unable to restore your corrupt world, please take a look at our guide on managing data: msft.it/60189IbPE. ^BT
If the account was migrated, you'd have to work through this with their support since we don't have access to their account management system. Please reach out to Microsoft Support at msft.it/60149IXjC or through their help site directly: msft.it/60159IXjh ^BT
Minecraft data (which includes your worlds, inventory, dropped items, and skins) is stored locally on your device and isn't attached to your account. While we're unable to restore your corrupt world, please take a look at our guide on managing data: msft.it/60109IXwp. ^BT
You can share your suggestions and feedback for Minecraft here: msft.it/60169Iyxp. -AG
Thank you for confirming. You can install the "Minecraft Launcher" from the Microsoft Store application (just be sure to sign in on the app using the Microsoft account that bought Minecraft). Alternative download links here: msft.it/60149Iyae -AG
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Thank you for writing back to us. We are unable to assist players with game redemption issues here on Twitter. We recommend opening a ticket with Minecraft Support so that our helper agents can assist you. -AG
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Hello. We are unable to offer support for VPNs, as they're not created by Mojang. For this reason, it is not always possible for us to know what is occurring when players use them. -AG