Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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It sounds like you may be on an older version of Minecraft. Please see our article for updating Minecraft here: msft.it/60129Q88Y If the issue persists after updating, please create a ticket with us, as well. -AG
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Thank you for reaching out! We'd like to have a ticket made for your case. Please write to us at msft.it/60109QBAw, so we can assist you further! -AG
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Thank you! We'd like to have a ticket made for your case. Please write to us at msft.it/60159QB2d, so we can assist you further! -AG
Thank you! We'd like to have a ticket made for your case. Please write to us at msft.it/60169QBF0, so we can assist you further! -AG
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Thank you for providing your game version! We'd like to have a ticket made for your case. Please write to us at msft.it/60129QB0C, so we can assist you further! -AG
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Thank you! We'd like to have a ticket made for your case. Please write to us at msft.it/60109QB0j, so we can assist you further! -AG
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Hello there! Would you be so kind as to send us which version of the game you're running? You should see this in the bottom right corner of the main menu or Settings > General and scroll down to the release version text. -AG
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Hello there! Would you be so kind as to send us which version of the game you're running? You should see this in the bottom right corner of the main menu or Settings > General and scroll down to the release version text. -AG
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Hello there! Would you be so kind as to send us which version of the game you're running? You should see this in the bottom right corner of the main menu or Settings > General and scroll down to the release version text. -AG
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Hello there! Would you be so kind as to send us which version of the game you're running? You should see this in the bottom right corner of the main menu or Settings > General and scroll down to the release version text. -AG
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Hello there! Would you be so kind as to send us which version of the game you're running? You should see this in the bottom right corner of the main menu or Settings > General and scroll down to the release version text. -AG
Hello there! Would you be so kind as to send us which version of the game you're running? You should see this in the bottom right corner of the main menu or Settings > General and scroll down to the release version text. -AG
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We cannot grant free copies of Minecraft. The only action we recommend is to return to Microsoft Support for assistance recovering your account. We also suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account. -AG
Good to hear! Please do enjoy the game, and don't hesitate to reach out if you have any questions or require further assistance. -AG
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We recommend writing to us at msft.it/60159Q6sD, so we can assist you further! -AG
Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account-related issues as account migration ended September 19th, however, you can check out our Post-Migration Process FAQ for more info: msft.it/60199tW3V. ^FF
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If your friend no longer has access to their Microsoft account, Minecraft Support is unable to move the game or assist in the Microsoft account recovery process. We'd recommend that they contact Microsoft Support for recovery options: msft.it/60189tWHq. ^FF
Players who are tuning in to watch the livestream before it ends will receive redeemable codes for Minecraft character creator items. For more information, please see our announcement article: msft.it/60119td3X -AG
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