Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Are you encountering any errors when trying to purchase a Realm? Please share some more details about what you're encountering, and if you share any screenshots or photos, be sure to block out any personal information for your security! ^FF
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If you're using WiFi, try switching to a hardwire connection if possible, and you may also need to double-check that your Microsoft account settings are set to allow for multiplayer access. For more info on that, you can check out msft.it/60179UIID. ^FF
Is this just happening with Minecraft? Can you tell us a little more about the issue you're facing, such as if you're seeing any errors, if you're able to load some worlds but not others, and if you've tried any troubleshooting so far? ^FF
If you have any feedback about the sound effects in Minecraft, be sure to submit your feedback at msft.it/60199UIBS, or add your vote to an already existing thread! ^FF
Can you check for any browser extensions/addons that you have active and try turning them off, and see if you're able to log in then? You might also try clearing your cache/cookies, or try using another browser or device, if available. Let us know if this works! ^FF
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So that we have a better idea of what might be causing the issue, can you let me know what platform(s) you and your friend are playing on? -JL
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We're glad to hear it's working now, but let us know if you run into anything else and we'll be happy to help as best we can! ^FF
Hmm, that's strange that it's not working. Do you get an error message or anything when trying to do it? ^BT
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We can't answer or open DMs. Also I understand your frustration, but we cannot provide a new copy of the game. If you need help with your acocunt, you'll need to continue working through it with Microsoft Support since we don't have access to theri accoutn management system. ^BT
That's strange. How about you reach out to our Tech team so they can take a look? To keep your information secure, please complete our request form at msft.it/60149UyPm so we can quickly and safely assist with your question! ^BT
While we tried our best to assist with migrating your account in a timely manner, we've reached the migration end date. We can no longer assist with migration questions, but please see msft.it/60119Uy1N so you can continue playing Minecraft. ^BT
You should be able to adjust those settings. Here's an FAQ on how you can do that: msft.it/60169UyBA ^BT
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Oh dear! Are you getting any specific error when trying to log in? Have you tried any troubleshooting steps already? -JL
If you're certain you're logged in to the correct Microsoft account but it's prompting you for a username anyway, that's usually indicative of a problem with a dependency. Please send in a ticket so one of our tech experts can help guide you through it msft.it/60189oFkg -JL
As this sounds like it may be an account-related issue, please send us a ticket information via msft.it/60189oF6I so that we can securely investigate the issue. -JL
I see. Please visit our bug report site to see if the problem has already been reported: msft.it/60179osCN. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60189osC4 ^BT
You'll have to reach out to our Support team in order to get assistance with that. To keep your information secure, please complete our request form at msft.it/60149oWRr so we can quickly and safely assist with your question! ^BT
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Let's have our Tech team take a look. To keep your information secure, please complete our request form at msft.it/60149oWPn so we can quickly and safely assist with your question! ^BT