Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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The "Drowned" error typically means you’ve encountered an unknown error during sign-in. Please try fully closing Minecraft: Bedrock Edition, reset your device, and attempt to log in again. ^FF
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Let's have you try removing the account that doesn't own a copy of Minecraft, which you should be able to do by clicking on the "..." button next to that account. If you're still having any issues logging in, please reach out to our Support team: msft.it/6015idXzR. ^FF
It looks like your ticket is awaiting a response from one of our agents. Thank you for your patience, we'll be sure to respond as soon as we possibly can! ^FF
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Hey there, you'll need to wait the 30 days in order to change your username. Your previous profile names are held for an additional week after that, and you should be able to change your name here: msft.it/6015idX1T. ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6011idXDW. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/6012idXDo. ^FF
For reports of this nature, we will need you to please file a ticket: msft.it/6019idX8d. ^FF
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As long as you're signed into the same account that originally purchased Minecraft, you should be able to download it again on a new device. If you're running into any issues with this, you'll need to contact the Support team for the App Store on your mobile device. ^FF
Happy Holidays! Are you seeing any errors when opening Minecraft, or does it just seem like it's unresponsive? ^FF
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Let's have you reach out to our Realms team to take a closer look at your account: msft.it/6011idna3. ^FF
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Minecraft Support cannot add capes to or remove capes from player accounts, nor can we investigate the status of the Vanilla Cape on your account. ^FF
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This error may be due to an account mismatch. Try making sure that you are logged into the account that owns the game on the Minecraft Launcher, Microsoft Store, and Xbox App. If the issue persists, write to msft.it/6013idz7l so we can investigate further. -JL
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Minecraft Support does not change Java profile names for players. Since the system is fully automated, there is no way to circumvent it for any reason nor can we discuss any details. -JL
There are a number of things that may cause these connection issues, depending on platform. So that we can offer thorough guidance, please write us a ticket at msft.it/6019idybx so that we can effectively assist you. -JL
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To keep your information secure, please complete our request form at msft.it/6015idGPb so we can quickly and safely assist with your account access question. -JL
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Often this is due to an issue with a graphics driver installation. If you can, please try manually updating your graphics drivers. If you need assistance with that or the issue continues, please write us at msft.it/6014id1hr so that a tech helper more thoroughly assist. -JL
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Minecraft Support does not add capes to or remove capes from player accounts. If you did not receive any cape after voting in the mob vote, we are not able to assist with that at this time. -JL
At this time, we at Minecraft Support cannot assist with granting capes or checking for eligibility for them. -JL
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Minecraft Support cannot assist in granting these capes to accounts. To clarify on the Vanilla Cape, both Minecraft: Java Edition and Minecraft for Windows would need to have been purchased to qualify. Bedrock Editions on other platforms did not apply for this promotion. -JL
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Each platform must own its own copy to play the game. You will not be able to download a previously purchased version to a device that uses a different marketplace. Minecraft for Windows must be purchased independently, even though account data can be shared across platforms. -JL
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