Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We recommend writing to our technical support team at msft.it/6016inxAQ, so we can assist you further! -AG
It looks like you're using a third party launcher. We can't offer support for issues that occur while using third party technologies, including mods and launchers. If the issue persists in the official version of the game, please check if any texture packs are installed. -AG
Hello! We don't have official guidance on transferring files between devices. If you already own a Realm and a copy of Minecraft on PC, you could use the upload and download features of Realms to get the files on your PC that way. -AG
To keep your information secure, please complete our request form to our Accounts team at msft.it/6013inx93, so we can safely assist you! -AG
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Hello! You can share your suggestions and feedback for Minecraft here: msft.it/6015inx57. -AG
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We recommend writing to us at msft.it/6016inxeg, so we can assist you further! -AG
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Hello! We recommend voting for an existing bug report or submitting a new bug report here: msft.it/6014inxdM -AG
Hi there! We recommend voting for an existing bug report or submitting a new bug report here: msft.it/6018inxTY -AG
Hello again! If you require assistance accessing or managing your Xbox game data for Minecraft, we recommend consulting Xbox Support and their help articles. They may be able to advise you on the safest ways to manage your game data. -AG
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You'll likely have received a response in your email inbox that contains information such as your ticket number. Would you be so kind as to provide it? Once we have your ticket number, we'll be happy to check on the ticket for you. -AG
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Since these worlds are stored locally to your device, we aren't able to recover files for players. You may be able to use iCloud Drive if you have made a backup of your world files, however. For more info about iCloud Drive, please see their article: msft.it/6019inDTz -AG
To keep your information secure, please complete our request form to our Accounts team at msft.it/6019inDPx, so we can safely assist you! -AG
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To keep your information secure, please complete our request form to our Accounts team at msft.it/6013in6AW, so we can safely assist you! -AG
We don't have official guidance on transferring files between devices, although it can be done via Realms if you own one. If you want to know where Bedrock worlds are stored, please see our article: msft.it/6013in6I1 -AG
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We appreciate your patience. We'll have a support agent look into this case. Please continue to correspond with the support agent in the ticket. Thank you! -AG
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Thank you for writing in and reporting the issue! Indeed, this should be documented on our bug report site. The sign-up issue does sound frustrating. We recommend trying again on other web browsers or devices at a later date to create your Jira account. -AG
Hello! We'd like to have a ticket made for your case. Please write to us at msft.it/6015iVhi9, so we can assist you further! -AG
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As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account-related issues as account migration has ended. Please see our Post-Migration Process FAQ for more info: msft.it/6017iVtWW -JL
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