Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We don't store your Minecraft save data, as this data only exists locally on your device; we're unable to recover that data if it has been lost/corrupted. Check out our guide on managing your data and game storage to help prevent this in the future: msft.it/6017gIba3. ^FF
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Are you seeing any errors when trying to upload your world to a Realm? Feel free to send us a screenshot/photo of what you're seeing. ^FF
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If you're running into issues with logging in to your account on a mobile device, you'll need to reach out to the Support team for your device's app store. For help with the Microsoft account being used to log in, please contact Microsoft support directly. ^FF
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You may be able to recover lost/corrupted worlds by using Xbox cloud game saves: msft.it/6013gIZq7. These cloud saves only save the most recent changes to your save data, but can still be a viable recovery option in the case of lost or corrupted worlds. ^FF
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Can you let us know what device you're playing Minecraft on, and what troubleshooting steps you've tried so far, if any? ^FF
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We recommend writing to our Marketplace team at msft.it/6017gIXbh, so we can assist you further! -AG
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Hello! Do you play Bedrock Edition, by chance? And if so, do you play a console or mobile release of the game? -AG
Hello! Just checking in on this issue, too, are you playing Java Edition or Bedrock Edition? And have you tried using a wired connection or switching networks, by chance? -AG
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Hey there! An agent will be with your ticket as soon as possible. We might be able to help, here, in the meantime. Did this occur in Bedrock Edition? And if so, are you playing a console or mobile release of the game? -AG
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Thank you for your patience. I see that an agent has sent a response. Please continue to correspond with them over email. If you need support with anything else, please do let us know! -AG
The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you encounter. ^FF
The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you encounter. ^FF
The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you encounter. ^FF
The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you encounter. ^FF
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The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you encounter. ^FF
The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you encounter. ^FF
The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you encounter. ^FF
Hi there! Are you still experiencing this issue? And is this occurring in Java Edition or Bedrock Edition? -AG
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