Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please visit our bug report site to see if the problem has already been reported: msft.it/6012gQRRq. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6013gQRRS ^FF
That's not something our Support would be able to do. You'll need to continue working this out with Microsoft Support since we don't have access to their account management system. ^BT
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We're not the Devs, so we'll need it to be sent to the bug report for our Devs to take a look it and they can work on a fix! Are you running into issues with the Bug Tracker? ^BT
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Make sure you're logging into the right Microsoft account and using the Microsoft log-in screen. Check this FAQ too to see if it helps: msft.it/6016gQMsq ^BT
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The ticket is open! If you believe the Agent isn't understanding you, try to rephrase it and they should be able to help. Thanks for your patience! ^BT
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Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/6015gQMmD so we can quickly and safely assist with your question! ^BT
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Hmm, this may mean there's a connection issue between Minecraft and the authentication servers. Our tech team can offer some troubleshooting that may help. Please complete our request form at msft.it/6010gt7fI, so we can take a look! ^LK
Gotcha. We at Mojang Support aren't able to help recover Microsoft accounts, so any help in recovering the account would need to go through Microsoft Support at msft.it/6013gt70X or msft.it/6014gt70k. ^LK
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I can understand how frustrating it is to be unable to access your account. Do you use a Mojang account or a Microsoft account to log in to Minecraft? ^LK
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Gotcha. In that case, let's have our tech team take a look and see what other troubleshooting we can provide. Please complete our request form at msft.it/6011gt7DT, so we can quickly and safely assist with your question! ^LK
We don't offer support for older versions of Java Edition, as later versions may have fixed bugs. If you're still encountering a bug in 1.20.1, you can submit a report to our bug site at msft.it/6012gtAEg. ^LK
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Hmm, that's an odd error. Have you tried any troubleshooting so far, like reinstalling the launcher or checking for any Windows updates? ^LK
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Just to clarify, are you putting the e-mail that you have access to, or the one that you no longer have access to? ^BT
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No worries! Our Realms team should be able to take a peek at it if you make a ticket with them. You should be able to reach them by making a ticket here: msft.it/6010gtLn8 ^BT
Can you reach out to our Tech team so they can take a look? Just make a ticket at msft.it/6017gtapc and our Agents should be able to look into this! ^BT
It looks like there was an issue with your ticket! Please create a new one and an agent will be with you as soon as they get to it. Thanks for your patience! ^BT
You can definitely repurchase on a different account if you wanted to. If you ever want to have that account recovered, you'll need to reach out to Microsoft Support. nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
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Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Please make sure you're using the right credentials when logging in! Also, take a peek at this FAQ to see if it helps! help.minecraft.net/hc/en-us/… ^BT
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