Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
We can't give an estimated time, but I assure you that someone will reach out to you as soon as they get to your ticket. Thanks for your patience! ^BT
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I understand how frustrating Realms connection issues can be. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so our Realms team can take a look! ^LK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^LK
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Could I ask what happens when you restart the launcher and try and update? Do you get any error messages, or does it just re-open the launcher without updating? ^LK
Hmm, it looks like it could be a glitch. Does it go away if you close and re-open the game, or claim the promotional items? ^LK
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Just to confirm, the email field "Your Email Address" in the form asks you for an email that you have access to. Can you double check that you're using your current email address in that field? It doesn't need to be the email on your account. ^LK
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It looks like this case is still pending a response. Please reply to the last email you received specifically from ticket number 5626773 and let them know that you're still encountering the issue. ^LK
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Thank you for providing that! It looks like the ticket is still being processed, but it has been updated successfully. An agent will get back to you as soon as possible. ^LK
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It may be that there are some updates that need to be installed. Could you open the Start menu and go to Settings, select Update and Security, and select Windows Update? This will check for, and apply any updates you may have pending. ^LK
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Are you getting any kind of error messages when you try submitting a ticket to us? If so, can you send us a screenshot of what you're seeing? ^FF
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We aren't answering DMs at this time, but if you have your 7-digit ticket number, we can look into your case for you and let you know of the status of your ticket! ^FF
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Hi Herles! Can you let us know what you see when you try to access Minecraft Bedrock on your launcher? Are you still seeing any error messages at all? ^FF
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Can you send us your 7-digit ticket number? We can check in on the status of your case and possibly provide any clarification. ^FF
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One of our Technical specialists can look into this for you! Please complete our request form at msft.it/6018gtThp. ^FF
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This error means that Minecraft couldn't reach the authentication servers or the connection has timed out, either due to a temp service outage or issues with your game/connection. Can you let us know what troubleshooting you've tried, and what device you play Minecraft on? ^FF
Glad to hear you were able to restore a previous backup! If you notice this kind of thing happen again and restoring a backup doesn't work, please let us know. ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/6019gtOrf. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6010gtOrA ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6013gtOKv. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6014gtOKa ^FF
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