Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Okay. Please write to our Marketplace team at aka.ms/Minecraft-Support so we can assist you further. Please include a detailed explanation of the problem and a screenshot of the issue you're facing when submitting. ^AG
This usually means the account you're signing in with doesn't contain a copy of Minecraft. Can you try signing in with any other Microsoft accounts that you may have used when creating/migrating your account? Let us know if you're still running into any issues! ^FF
Thanks for keeping us updated. Can you clarify which steps that you've tried? Have you tried using using another device to register the account? ^AG
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Hi there! We recommend voting for an existing bug report or submitting a new bug report here: bugs.mojang.com/secure/Dashb… ^AG
Hi! We recommend writing to our technical support team at aka.ms/Minecraft-Support so we can assist you further! ^AG
The Minecraft Unified Launcher can be thought of as macOS's "default Minecraft launcher," for now. It is the launcher designed to work for Windows, macOS, and supported Linux distros. ^AG
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Hey there! There don't appear to be any issues with Realms, today. Have you tried switching to another wireless network or testing with a wired connection? ^AG
Minecraft Support agents have the final say in cases that they review and cannot be appealed here. If you have other questions about Minecraft, please let us know. ^AG
Hi! You can vote for this suggestion if it's already listed or share it as a new suggestion for Minecraft here: feedback.minecraft.net/hc/en…. ^AG
Hey there! This issue can be a result of lag due to an unstable connection. Does the issue persist while using another wireless network or a wired connection? ^AG
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The Minecraft Launcher is only available for Windows 10 and 11. Since it looks like you're using MacOS, you can definitely still use the Minecraft Unified Launcher (or Legacy Launcher). ^FF
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For reports of this nature, we will need you to please file a ticket: help.minecraft.net/hc/en-us/…. ^FF
This sounds like a great suggestion to submit to our feedback site! Feel free to share your suggestion here: feedback.minecraft.net/hc/en…. ^FF
In that case, please complete our request form at aka.ms/Minecraft-Support so that one of our Technical specialists can look further into this issue for you. ^FF
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Once a Microsoft account has been linked to a PSN account, neither of the accounts can be associated with a different account. Unlinking accounts will cause your purchases to be returned to the original Microsoft account and will no longer be available on the PSN account. ^FF
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This can at times happen with particularly large worlds on mobile devices. Does this occur with every world, or just the one? We recommend checking for system updates for your phone, as well. ^AG
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I see, thank you. In that case, we recommend trying in incognito mode, perhaps on another browser, and finally on another device if that still does not work. ^AG
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To keep your information secure, please complete our request form to our Accounts team at aka.ms/Minecraft-Support so we can safely assist you! ^AG