Problems with Minecraft ? Visit us at help.minecraft.net

Redmond, WA
Joined January 2013
Replying to @gavalar83
What platform is your son having this issue with? ^BT
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Replying to @e24635298
No worries, our Accounts team should be able to help! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Replying to @EnterZ3R0
Please reach out to our support team so they can take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Please reach out to our Tech team so they can have a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Replying to @DK19_E371
Let's have our Support team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Replying to @DK19_E371
Can you provide a screenshot of the error message you're running into when trying to log in? Once I have that, I can proceed from there. ^BT
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Replying to @louthaharvey
Let's have our Tech team have a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Replying to @KashypSama57951
Gotcha. Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Replying to @faster1222
Please reach out to our Support team to take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Replying to @KashypSama57951
It's possible that you just need to update your game. Make sure that you're running the latest version and let us know if you still run into this issue. ^BT
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Replying to @15locraft
We'd be happy to look once we have more info! Do you get an error message when you try to connect? If so, please provide a ticket! ^BT
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Replying to @Luigi1548793
We're a little backed up at the moment, but I assure you an agent will reach out to you as soon as they get your ticket. Thanks for your patience in the meantime! ^BT
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^BT
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Replying to @GrimGearheart
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^BT
Replying to @BicycleOG
We're a little backed up at the moment, but I assure you that an agent will reach out to you as soon as they get to your ticket. Thanks for your patience in the meantime! ^BT
Replying to @VoxelPrismatic
Can you reach out to our Tech team about it if you're still running into this issue? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Replying to @D09180175Jay
Glad to hear that it's working now! If you run into any other issues, let us know! ^BT
Replying to @thoserays
I appreciate these screenshots! Yes, trail ruins will have the top part poke out a little bit, and under that, you'll carefully brush and dig down into it to explore the whole ruins more thoroughly. These structures can vary, but they indeed can be buried like that. ^AG
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Replying to @KurlyD
Hmm, it's possible that you may have run into a bug. We recommend voting for an existing bug report or submitting a new bug report here: bugs.mojang.com/secure/Dashb… ^AG
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Replying to @BicycleOG
If you would like to request a server review for a currently blocked server, please use this form: aka.ms/mce-requestserverrevi…. Please note that we cannot provide updates, follow-up, or comment on your case here. ^AG
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