Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Hi, Bianca. We'd like to assist you and provide advisement in more detail. Would you be so kind as to write to our accounts team at aka.ms/Minecraft-Support? We'd be happy to assist you further with the help of our account specialists. ^AG
I'm not certain, but I don't think it's terribly high. What I *can* tell you is my probability of surviving this encounter: zero. ^AG
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We recommend clearing your cache and seeing if the issue resolves after waiting a few minutes. If that doesn't work, try using a different web browser or device to sign in. ^AG
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Hi there! Good find, and excellent video! We recommend voting for an existing bug report or submitting a new bug report here: bugs.mojang.com/secure/Dashb… ^AG
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Hello there! Can you perhaps clarify what you mean by incomplete? Since they are ruins, they ought to feel a little abandoned, in the game. Do you mean that the structure spawned in an unnatural looking way? We'd appreciate screenshots of what you're seeing! ^AG
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can safely assist with your account! ^FF
If you're having any trouble accessing the game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: bit.ly/3AUxIQO. ^FF
Is this for a Java or Bedrock realm, and are you seeing any other error(s) or does it just seem to load forever and not actually go through? ^FF
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Looks like it could be a bug or glitch. Please visit our bug site to see if the problem has already been reported: bugs.mojang.com. If you think you've found a new bug, visit our help site here on how to submit a report: aka.ms/MCBugTrackerHelp ^FF
If this is in-game or while launching it, we recommend quitting the game (and Launcher), waiting 10 seconds, and trying again. If the issue persists, we recommend writing to our technical support team at aka.ms/Minecraft-Support so we can assist you further! ^AG
A world can sometimes cause lag; redstone and excessive mob collisions (such as in farms) can be culprit. We recommend making a backup of your Realm's world and seeing if the lag persists on a different world in another world slot. Backup guide: help.minecraft.net/hc/en-us/… ^AG
We're not seeing any widespread issues right now; are you seeing any errors or is the world on your Realm just lagging? Can you see if there's any lag on any other worlds on your Realm? We'd also suggest trying basic connection troubleshooting, like rebooting your router. ^FF
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Worlds are stored locally, so we won't be able to recover any lost worlds. You can use iCloud Drive to back up/restore your files, but you have to manually back up/restore files on each device. Our Realms service also allows you to store worlds online:bit.ly/3JiowZC ^FF
We recommend writing to our technical support team at aka.ms/Minecraft-Support so we can assist you further! ^AG
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Just checking to be sure, does your device support Minecraft? You can find iOS's minimum requirements here: help.minecraft.net/hc/en-us/… ^AG
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FPS issues can result from having a low powered device, not enough RAM, or a missing graphics driver update. Our requirements are here if you want to check: help.minecraft.net/hc/en-us/…. Have you tried updating your OS and your graphics card drivers? ^AG
To keep your information secure, please complete our request form to our Accounts team at aka.ms/Minecraft-Support so we can safely assist you! ^AG
Hey there. We ask that you please create a ticket for our Marketplace team at aka.ms/Minecraft-Support so we can take a closer look! ^AG
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We recommend reading our EULA found here: account.mojang.com/documents… and our Brand usage guidelines here: account.mojang.com/terms?ref…. If you're uncertain, we recommend seeking legal counsel. ^AG