Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We can't open or answer DMs, but we can help through replies! Please attach it to your tweet and I'll take a look! ^BT
Let's have our Realms team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
You may need to reach out to Nintendo about that! You should be able to reach out to them by following this link: en-americas-support.nintendo… ^BT
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Let's have our Accounts team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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What issue are you running into when trying to reach support? Once we have more info, we can help! ^BT
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Let's have our Realms team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
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What's going on with it since the update? Once we have more info, we'd be able to look into it further for you. ^BT
Thanks for trying those steps from there! At this time, I'd suggest reaching out to our Tech specialists so they can have a look. To keep your info secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Can you send a screenshot of what's going on when you try to put in your e-mail? Once we have more info, we'd be able to help further! ^BT
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If you just need to change your phone, Microsoft Support should be able to help you with that. ^BT
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Hello! You'll have to repurchase the game for PC, but it will come with Java edition, as well, if you do. ^AG
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Thank you! Looks like it's still awaiting a reply from an agent, indeed. We'll be with you as soon as possible! ^AG
Understood. In that case, we recommend reaching out to the server owners and letting them know. ^AG
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Hello! I took a look, and it appears that a Realm started up, just now (there can be a delay, sometimes). I believe you should be able to see it as active in your worlds tab. Let us know if you have any questions! ^AG
Hi there! This looks like a connectivity problem. Have you tried joining the world while using another network? Have you contacted your ISP (internet service provider) to see if they can help? ^AG
To keep your information secure, please complete our request form to our Accounts team at aka.ms/Minecraft-Support so we can safely assist you! ^AG
We recommend writing to our technical support team at aka.ms/Minecraft-Support so we can assist you further! ^AG