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Joined January 2013
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Gotcha. In that case, can you reach out to our Support team so they can take a look? To keep your information secure, please complete our request form at msft.it/6017g2Q47 so we can quickly and safely assist with your question! ^BT
You'll just need to click that link and it should take you to our support page. Just create a ticket and they'll reach out to you! ^BT
You'll need to continue working through this with Microsoft Support since we don't have access to their account management system. ^BT
Please visit our bug report site to see if the problem has already been reported: msft.it/6014g2QWI. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6015g2QWL ^BT
Please visit our bug report site to see if the problem has already been reported: msft.it/6016g2QYr. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6018g2QYp ^BT
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Hmm, that's strange. What platform are you playing on when you get that issue? Also, can you grab me a screenshot so I can take a look? ^BT
Please reach out to our Realm team to take a look! To keep your information secure, please complete our request form at msft.it/6019g2Qdc so we can quickly and safely assist with your question! ^BT
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Excellent, thank you! We ask for your patience, at this time - once an agent has worked through our backlog, they'll arrive at your ticket. They'll do their best to assist you at that time! -AG
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Would you be so kind as to make a ticket with our tech team, as well? msft.it/6014g25y8
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Thank you for the info. We first recommend ensuring your phone has received the latest system updates. We next recommend turning down the graphics settings to "Fast" while decreasing your render distance, disabling clouds, and minimizing particle effects. -AG
Sounds like there could be an issue with the connection strength or maybe the device, so we recommend trying different emails on different devices and checking your connection strength. If the issue persists, can you try reaching out to us when you're back from travel? -AG
To keep your information secure, please complete our request form to our Accounts team at msft.it/6011g2bdS, so we can safely assist you! -AG
Hi there! We recommend voting for an existing bug report or submitting a new bug report here: msft.it/6015g2bjW -AG
Hi there! We recommend voting for an existing bug report or submitting a new bug report here: msft.it/6013g2bZX -AG
We recommend writing to our Realms team at msft.it/6010g2bnY, so we can assist you further! -AG
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Hmm, that doesn't appear to be a ticket number. Ticket numbers are numerical. Is there a numbered ticket number in the email? If you're unsure if it's a support ticket response, you can try creating another ticket: msft.it/6019g2bnP -AG
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It appears that our agents provided a response! Please continue corresponding with them over email. -AG
Hey there! Have you tried switching networks, such as a 5GHz bandwidth network, and attempting the connection again? If you're still experiencing connectivity issues, we recommend contacting your ISP (internet service provider), as well. -AG