Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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To keep your information secure, please complete our request form to our Accounts team at msft.it/6010g26An, so we can safely assist you! -AG
We recommend writing to our Realms team at msft.it/6014g26Ng, so we can assist you further! -AG
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Hello! Did you need assistance with Minecraft? We'd be happy to assist you. What seems to be the problem? -AG
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We recommend writing to our Realms team at msft.it/6015g26Z9, so we can assist you further! -AG
We recommend writing to our technical support team at msft.it/6011g26kU, so we can assist you further! -AG
Gotcha, thanks for letting us know. Are you by chance able to create a ticket if you don't attach any files during ticket creation? You'll be able to send the attachments over email afterward. -AG
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Were you able to try the other troubleshooting steps provided? Also, try checking that JavaScript is enabled and that you're not blocking JavaScript for Google domains. If you're still unable to send us a ticket, please send us a screenshot of the error(s) you're seeing. ^FF
Your ticket number should be a 7-digit number without any letters in it (i.e. 5678901). If you're able to provide this to us, we can check in on the status of your request! ^FF
Updates usually take up to 24-48 hours to push through. If you're still not able to access Realms/servers after that, make sure to reach back out to us! ^FF
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Glad to hear things are working again! Let us know if there's anything else we can help out with 😄 ^FF
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Try deleting your cache and use a different browser and/or device (if available), and ensure you have a good internet connection. You might also try using a private browsing window and disconnect any VPNs you may have running. If you still cannot send a ticket, let us know. ^FF
Please try completely closing out of Minecraft and reopening the game, log out of your Microsoft account and back in, and you can also try to upload the world again. If the upload finishes immediately, this means it was unsuccessful. You may need to try again more than once. ^FF
Your friends will need to contact our Support team to get personalized help with the issues they're facing. They can reach out to us at msft.it/6011gF5AR! ^FF
We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account. For further assistance, please send us an email at msft.it/6010gF54K and we will assist. ^FF
Only players that acquired Minecraft for Windows qualify for the bundle. The bundle is not offered to players on console. For more information, please see our FAQ: msft.it/6015gFwdx -AG
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Hello! Emails from us will be from "noreply@mojang.com." We advise that you mark this email as spam and ignore it. If you require assistance with migrating a Mojang account, please complete our form to our Accounts team at msft.it/6017gFwXF, so we can assist you! -AG
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We cannot help format world files for players. Methods exist online, but be aware that these methods involve editing the save files on your system, so use those guides at your own risk, ensuring that you make backup copies before modifying any files. Are you on a console? -AG
To keep your information secure, please complete our request form to our Accounts team at msft.it/6012gFZLG, so we can safely assist you! -AG
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