Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you've already migrated your account, you'll need to reach out to Microsoft's Support team for assistance with recovering your account: nitter.vloup.ch/xboxsupport or support.xbox.com. If you still have a Mojang account, you can send us a ticket: aka.ms/Minecraft-Support ^FF
Are you seeing any specific error codes when trying to open the launcher at all, or just a general "this app can't open" error? Let us know what other troubleshooting steps you've tried, if any. ^FF
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Please complete our request form at aka.ms/Minecraft-Support so that one of our Realms specialists can look further into this issue for you. ^FF
If you've migrated to a Microsoft account that you can no longer access, we won't be able to assist in transferring the game to a different account, nor are we able to process any game refunds if more than 15 days have passed since your initial purchase. ^FF
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^FF
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We're unable to comment on any future updates or features that are not publicly known at this time. For future updates, follow the news on minecraft.net. ^FF
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^FF
Have you migrated your Mojang account already? If so, then you'll need to reach out to Microsoft Support at nitter.vloup.ch/xboxsupport or support.xbox.com. If you haven't yet migrated, then please send us a ticket: aka.ms/Minecraft-Support. ^FF
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^FF
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If you bought Minecraft from the Microsoft Store, you can download through the store using your Microsoft credentials to log in. To download Minecraft: Java Edition, you can also visit minecraft.net/download. Let us know if you're still encountering any errors or not! ^FF
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Your Minecraft save data (which includes your worlds, inventory, dropped items, and skins) is stored locally and is not attached in any way to your account. Check out our guides on managing your data and game storage: bit.ly/3HvWt7x & bit.ly/3c9PK76. ^FF
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Thanks for letting us know! However, you'll still need to try reporting this on our bug site: bugs.mojang.com. If you experience any issues with creating an account for the bug tracker, please try again at a later date. ^FF
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For reports of this nature, we will need you to please file a ticket: help.minecraft.net/hc/en-us/…. ^FF
Please complete our request form at aka.ms/Minecraft-Support so that one of our Realms specialists can look further into this issue for you. ^FF
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^FF
Experimental worlds on Bedrock Edition cannot be used with Realms, so you would need to create a new world on your Realm instead, once the experimental content is available in the main game. ^FF
We'll need a Realms expert to investigate this for you. Please complete our request form at aka.ms/Minecraft-Support and be sure to include a copy of your receipt or order confirmation to help speed up the process! ^FF
Hi Michelle, if you're still experiencing an issue with your Realm, we'll need you to reach out to Support again through aka.ms/Minecraft-Support. Be sure to choose the Realms Support option under Category of Your Question, so the case will route to one of our Realms experts! ^FF
Sorry to hear that you're experiencing this issue! We recommend writing to our Marketplace team at aka.ms/Minecraft-Support so we can assist you further! ^AG
Please complete our request form at aka.ms/Minecraft-Support so that one of our Account specialists can look further into this issue for you. ^FF