Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We recommend writing to our technical support team at aka.ms/Minecraft-Support so we can assist you further! Please include screenshots when you reach out, as well. ^AG
Sorry to hear that you're experiencing issues on your mobile device. Would you be so kind as to try contacting us with another device (desktop PC perhaps)? You can submit your ticket to the Realms Team, as they can help you with your Realm. aka.ms/Minecraft-Support ^AG
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Sorry to hear you're encountering an issue! We recommend writing to us at aka.ms/Minecraft-Support so we can assist you further! ^AG
Your Minecraft data is stored locally and isn't attached to your account; unfortunately, this means we're unable to recover that data if it's been lost. Take a look at our guide on managing your data/game storage to help prevent this in the future: help.minecraft.net/hc/en-us/…. ^FF
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That's certainly frustrating to deal with! Can you let us know what device your friend plays Minecraft on, and what troubleshooting steps you & your friend have tried? ^FF
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can safely assist with your question! ^FF
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Thanks for that! Your case is currently awaiting response from an Account specialist, so hang tight and keep an eye out for their reply to you in your email. ^FF
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. If you still need assistance, reach out again when a ticket number is sent to your email. ^LK
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Gotcha. In that case, we recommend reinstalling Minecraft. Before you do, make sure you back up your worlds! Deleting the app will delete all worlds unless they have been saved elsewhere. You can find steps for that here: bit.ly/3jiNA8W ^LK
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Hmm, just to confirm is it asking you to log in to your Microsoft account whenever you close and re-open the game? After you log in, can you access the Marketplace and multiplayer or do you still get an error? ^LK
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We don't have an exact reason for you, since we're focused on support. If you want the ability to change versions in Bedrock Edition, you can add or upvote it on our feedback site at feedback.minecraft.net/hc/en…. ^LK
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Looks like an a-moo-sing glitch! 🐄 In all seriousness, if you think you've encountered a bug, you can submit a report at bugs.mojang.com or search for the issue first in case it's already been reported. Check out how to submit a report at aka.ms/MCBugTrackerHelp. ^FF
This is intentional for Bedrock Edition, but you're certainly welcome to leave your feedback on this at feedback.minecraft.net/hc/en… so our devs can take a look! ^FF
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Unfortunately, Minecraft Support isn't able to access Microsoft's account management systems, so you'll need to try reaching out to Microsoft Support again in order to resolve this issue with your account at nitter.vloup.ch/xboxsupport or support.xbox.com. ^FF
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Gotcha. Can you reach out to our Tech team so they can take a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Thanks for that! It looks like your request has made it safely to our queue, and one of our Realms agents should reply to you as soon as possible. Thank you for your patience! ^FF