Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you're having trouble running the latest versions of Minecraft: Java Edition, we can have our tech team offer some suggestions. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so they can take a look! ^LK
Just to confirm, do you use a Mojang account or a Microsoft account to log in to Minecraft on PC? ^LK
Our teams are looking into it. Unfortunately, we aren't able to comment on the progress of any bugs or provide an estimate on when the issue will be resolved. Please keep an eye on the bug report page for any updates. bugs.mojang.com/browse/MCLG-… ^LK
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Hmm, if it's just one or two players on PS4, we'd first suggest the connection troubleshooting steps on our FAQ at bit.ly/3W3TQPf. If it's more than that, it could be the world causing performance issues. Can you try switching the world slot to see if it improves? ^LK
Not seeing a any wide spread issues at this time. What platform are you playing on when you run into this issue? ^BT
Were you able to make a ticket? If so, please be patient as we have high volumes in our queues at the moment. An agent will get to you as soon as they can. ^BT
Please reach out to our Accounts team so they can investigate! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Huh, that's strange. Reach out to our Tech team so they can have a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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I'd suggest reaching out to our Tech team so they can have a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Please keep in mind that we're experiencing high volume at the moment. I assure you that an agent will reach out to you as soon as they get to your ticket. ^BT
If you'd like to update your account's email address, please send us an email at aka.ms/Minecraft-Support and we will do our best to assist. However, we are only able to make changes to an account if you're able to verify your ownership. ^LK
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Our tech team has some troubleshooting suggestions for this. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^LK
Gotcha. If you could, can you reach out to our Tech team so they can take a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
You got a problem, we got a way to look into it for you! Can you let me know what platform you and your friends are playing on when you run into this issue? ^BT
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Please reach out to our Accounts team and they can look into this for you! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
I'm going to ask you to reach out to our Realms team as well! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
We can't open or answer DMs, sorry to say. If you would like it to stay private, I'd suggest making a ticket with our Support team. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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That's odd. Reach out to our Support team so they can have a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT