Problems with Minecraft ? Visit us at help.minecraft.net

Redmond, WA
Joined January 2013
Replying to @0x78AF
Just to confirm, do you see any normal creepers in your world above ground? If ALL the creepers in your world are invisible, it could mean your files are corrupted and you might need to reinstall. ^LK
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Replying to @Morata1980
Sorry to hear you're having trouble with the game, what sorts of issues are you running into, and what platform do you play on? ^LK
Replying to @jakemitchole
Hmm, in this case, let's submit an email ticket so we can keep your account info secure. Please send us an email at aka.ms/Minecraft-Support and our account team will take a look. Remember to attach your Transaction ID and account name / Gamertag. ^LK
Replying to @PSBlows
The Statistics menu is only directly available in Minecraft: Java Edition. Game stats can also be seen using the Xbox Console Companion app, however it isn't native to Bedrock editions. If you'd like it added, you can submit your suggestion at feedback.minecraft.net/hc/en… ^LK
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Replying to @Johnc20004
Gotcha! In that case, you may need to reach out to Google Support so they can take a look into it for you. ^BT
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Replying to @eyewolfieh
Took a look and it looks like there aren't any. I'd definitely suggest sending this to our Feedback page for our Devs though! feedback.minecraft.net/hc/en… ^BT
Replying to @Tchoupi28850097
Let's have our Technical team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Replying to @_Livas_
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
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Can't say for sure, but we'd like it to be tried. Please give it a try and see if it helps at all! If not, let us know. ^BT
Replying to @SBeast68
Let's have our Tech team take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Replying to @Tornado_DMF
Gotcha. In that case, I'd suggest updating the thread with what you'd like to add. Thanks for your patience as our Devs work towards a resolution! ^BT
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Replying to @OliverL90468282
You may need to reach out to Nintendo about that! You can reach out to them with this link: en-americas-support.nintendo… ^BT
Replying to @Efosi_
Feel free to submit your suggestion for adding more content here feedback.minecraft.net/hc/en… so the devs can take a look! ^BT
Replying to @MAJ_Madden
Can you explain what happens when you try to get 4 players? ^BT
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Replying to @_OpalEssence_
Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Glad to hear that it worked! If you run into any other issues, let us know and we'd be happy to help. ^BT
Replying to @MEUUEEEED
Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: help.minecraft.net/hc/en-us. ^BT
Replying to @Johnc20004
Just to be sure, are you making sure that you're logging into the right account in the play store? ^BT
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Replying to @_OpalEssence_
Gotcha. If you could, can you let me know what platform you're playing on when you get this issue To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT