Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Hello! Please do create a ticket with our Realms team at aka.ms/Minecraft-Support so we can take a closer look and assist you further! ^AG
To fix this, from your start menu, please search for “wsreset” on your PC and select "Run". You don't need to download anything; this should already be on your computer. This should effectively reset the Microsoft Store and fix any installation issues you may be having. ^FF
Is this only happening with Realms, or are you unable to see servers, friends' worlds, and/or your single-player worlds too? Did this just start happening with the update or has this happened before? ^FF
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Looks like a visual glitch; are you using any mods/texture packs? If not, then check out our bug report site to see if the problem has already been reported: bugs.mojang.com. If you think you've found a new bug, here's how to submit a report: aka.ms/MCBugTrackerHelp ^FF
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You do not need to spend any money to update the game, and Minecraft should update automatically once the update is available on your platform. You can also check out our guide explaining how to manually update here: bit.ly/3R8vcul. ^FF
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Glad to hear it's working now! Let us know if anything else comes up and we'll be happy to assist. ^FF
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can safely assist with your question! ^FF
We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your 7-digit ticket number, we can check in on the status of your request for you. ^FF
To fix this, from your start menu, please search for “wsreset” on your PC and select "Run". You don't need to download anything; this should already be on your computer. This should effectively reset the Microsoft Store and fix any installation issues you may be having. ^FF
You don't need to create an account to search for and view bug reports, but you do need an account to vote for, watch bug reports, or to leave comments. If you experience any issues with signing in or creating an account for the bug tracker, please try again at a later date. ^FF
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^FF
Is this issue happening with all of the worlds on your Realm, or just one particular world? Sometimes switching the world slot can help, but be sure to back up your world data first: help.minecraft.net/hc/en-us/… ^FF
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Please complete our request form at aka.ms/Minecraft-Support so that one of our Marketplace specialists can look further into this issue for you. ^FF
Is the launcher being totally unresponsive, or are you seeing any kind of error message? Feel free to send a screenshot in your reply, just make sure that you don't include any personal info! ^FF
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^FF
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Thanks for giving it a try! In this case, we'll need you to reach out to Support for further help. Please complete our request form at aka.ms/Minecraft-Support so that one of our Technical specialists can look further into this issue for you. ^FF
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What type of device are you playing on (PC, Xbox, etc.), and is this for Java or Bedrock? What troubleshooting have you tried so far, if anything? ^FF
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Thanks for giving it a try! In this case, we'll need you to reach out to Support for further help. Please complete our request form at aka.ms/Minecraft-Support so that one of our Technical specialists can look further into this issue for you. ^FF
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