Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,598
- Likes 43
Let's have our Realms team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Mojang Support retweeted
Still have a Mojang account? The deadline to migrate is coming in September.
Learn more about migrating your account: aka.ms/Account-Migration
483
972
334
6,073
We can't open or answer DMs, but we'd be happy to help in replies! What seems to be the problem? ^BT
Please make sure that you're using the Microsoft log-in screen with your Microsoft credentials! Also try checking this FAQ to see if it helps: bit.ly/3cluzz3 ^BT
1
Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. If you haven't gotten the cape but are eligible, please contact us at aka.ms/Minecraft-Support. ^LK
Oh no! Just to confirm, is this on an Xbox console, or on PC through Xbox Game Pass Ultimate or PC Game Pass? ^LK
1
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^LK
Gotcha! Our team does have a bit of a backlog, but we'll be reviewing your ticket as soon as possible. We do advise keeping all future updates in the ticket for security. ^LK
2
Gotcha. Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^LK
1
Hmm, that may mean that there's an issue with your connection. Have you tried using a different network like switching on mobile data to see if you can log in that way? ^LK
1
Checking on that now and... It looks like you'll need to give the Allay some other item first, THEN you'll be able to attach a lead to it. Can you give that a try with something basic like cobblestone? ^LK
1
1
Yay, glad to hear that it's all working now and that's all good to know! If you run into any other issues, let us know and we'd be happy to help. ^BT
If you could, can you reach out to our team so they can look into it for you? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
1
Please reach out to our Tech team so they can look into this for you! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Are you still working with it with support? If not, I'd definitely suggest updating that ticket you were in and they should be able to help. ^BT
1
Glad to hear that worked! For that account, I'd ask you to reach out to Microsoft Support since we don't have access to their account management system.
1
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
1
1
Sorry about any delay you're encountering! We're experiencing a high volume of requests right now, and we definitely appreciate your patience. ^BT