What platform are you playing on? Also, do you get an error message when you try to connect? If so, can you grab it for me so I can see? As for that account issue, is this happening on a Microsoft account or a Mojang account? ^BT

We apologize for the inconvenience, this is currently a known issue and the team is working on a fix. We have no ETA at this time and appreciate your patience. Here's a link to the bug page: bugs.mojang.com/browse/MCPE-… ^BT

Currently this is a known issue that's being looked into! Feel free to add more to this thread if you'd like, but otherwise I suggest keeping an eye on it for more updates: bit.ly/3nCVwnT ^BT

Let's have our Support team take a look for you! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT

Our Support team should be able to look into this if you make a ticket with them. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT

We'd be happy to help if you make a ticket with our Support team! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT

We can't open or read DMs, but we'd be happy to help in replies! What issue are you running into? ^BT

We'd be happy to help once we have more info! What seems to be the problem? ^BT

No worries, our Realm team can look into this for you! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT

We are a bit backed up at this time, so we don't have an ETA for you right now. We try to respond to tickets as quickly as possible in the order that they were received. We appreciate your patience! ^FF