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Redmond, WA
Joined January 2013
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Hello! Can you clarify the issue for us a bit? Are you having trouble with the main menu of the game not appearing? ^AG
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In that case, please complete our request form at aka.ms/Minecraft-Support so that one of our Technical specialists can look further into this issue for you. ^FF
If you're encountering bugs or unexpected behavior while in the Minecraft Preview program or experimental worlds, we recommend submitting a bug report here: bugs.mojang.com/secure/Dashb… Please be sure to include screenshots and provide what details you can. ^AG
If you think you've encountered a new bug, please visit our bug report site to see if the problem has been reported: bugs.mojang.com, and you can upvote if the issue hasn't been resolved. Here's how to send a new bug report: aka.ms/MCBugTrackerHelp ^FF
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Thanks for the ticket number. You've come up in our queue, just now, so our agents have provided a response! Please continue your correspondence with our agents through email. ^AG
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
If the issue persists after removing the UI mod, we recommend writing to our tech team at aka.ms/Minecraft-Support so we can assist you further! ^AG
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
We're not able to provide an estimate, either, but I can check the status of the ticket if you provide us the ticket number. ^AG
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Well that doesn't look right! Are you running any kind of 3rd party mods in Minecraft on your device? If not, then please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. Here's how to submit a report: aka.ms/MCBugTrackerHelp ^FF
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Thanks for that! It looks like a reply was sent your way today, so take a look in your inbox for our response and you can reply directly to that email to get back to us with the requested information. You may also need to check your spam/junk folders if you don't see it. ^FF
We don't have an exact response time, but we do have a bit of a backlog. If you've gotten a ticket number, I can take a look and make sure it's being processed correctly though. ^LK
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Huh, that's odd. Have you tried double checking your audio settings and reinstalling the game? Also, are you on PC, Mac, or Linux? ^LK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^LK
Just to confirm, when you made your ticket, did you list a current email that you do have access to? The request form has a few different fields, but the first two email fields are for you to put the email that we respond to. The ticket number would have been sent there. ^LK
Weird, usually opening and closing a Realm is pretty simple. Regardless, our Realms team can take a look and see what might be up. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so that they can! ^LK
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Gotcha, thanks for confirming! Since that didn't help, I'd recommend logging out and logging back in to your Microsoft account to try and refresh that authentication. If it's still not letting you connect, please complete our request form at aka.ms/Minecraft-Support ^LK
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Gotcha! If you're being logged out mid-game, Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. If you've found a new bug, visit our guide here on how to submit a report! aka.ms/MCBugTrackerHelp ^LK
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Woah, weird! Looks like nobody told the water to fall yet. Please visit our bug report site to see if this has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. For more info, see aka.ms/MCBugTrackerHelp ^LK
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