Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sorry, I don't quite understand what you mean! You can get Minecraft through Gamepass if you want, but you can also purchase it through the Microsoft store. I'd suggest checking out the store website: msft.it/601699rTQ ^BT
We can't really speak on that since their support is its own entity. We can only suggest to keep trying and they should be able to help! ^BT
In that case you can either create a new Microsoft account to house the migrated account or you may be able to get access to the Microsoft account associated with your old number by contacting their support. -JL
There may still be time for us to assist with them! To keep your information secure, please complete our request form (one for each account) at msft.it/601899DI4 so we can quickly and safely assist with your question! -JL
Mojang accounts do not have 2FA, if you were prompted for that it is likely that you are trying to log in to a Microsoft account. For assistance , please reach out to Microsoft Support at msft.it/6018998A2 on Twitter, or through their help site: msft.it/6019998AN -JL
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One of our specialists may be able to help you sort things out. To keep your information secure, please complete our request form at msft.it/6017998YR so we can quickly and safely assist with your question! -JL
Please send fill out the form at msft.it/60169gfiA so that one of our Account experts can take a closer look at your account for you! ^FF
You'll need to reach out to our Accounts team about this! Please send us an email at msft.it/60109gf1K and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
You may need to reach out to Microsoft Support about this since we don't have access to their account management system. Please reach out to Microsoft Support at msft.it/60119g4Ct on Twitter, or through their help site directly: msft.it/60139g4Cv ^BT
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Minecraft Support is unable to provide any updates or comments on bugs posted to msft.it/60129g0lj, but we'd recommend continuing to provide updates to the issue by adding comments, and reviewing to see if any new updates or workarounds have been added. ^FF
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No worries. In that case, I'd highly suggest making another ticket with our support team and keeping an eye on the e-mail so you're able to get updates from us. Also, make sure to provide that screenshot and your Gamertag! That'll help support a lot. ^BT
Checked the ticket and it looks like the agent responded to you and you may have missed it where they were saying that you were logged into the wrong account as well. If you need additional help, I'd suggest making another ticket and keeping an eye on your e-mail for updates. ^BT
Please visit our bug report site to see if the problem has already been reported: msft.it/60129gLeu. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60139gLeR ^BT
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I'd suggest waiting for the agent to get back to you and let them know if there are any issues in the ticket. They should be able to help you, so please work with them. ^BT
It does appear that you're logging into the Microsoft account "karleighhx" when you should be logged into "stqrme". If you'd like more help, send an email at msft.it/60179gLGd. Please attach your Transaction ID and account name/Gamertag. ^BT
Looks like you're logging into the wrong account, but you should be good to go if you log into "stqrme". If you need help with getting that info, you'll need to reach out to Xbox at msft.it/60109gQ8K on Twitter, or through their website: msft.it/60119gQ8z ^BT