Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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No worries, looks like you're just waiting for a response on our end. Not to worry, you'll get an e-mail once an agent responds to your ticket. Thanks for your patience in the meantime! ^BT
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Thanks for your reply in the ticket! No worries, an agent will be with you as soon as they can get to it. Thanks again for your patience in the meantime. ^BT
Let's have our Marketplace team take a look! To keep your information secure, please complete our request form at msft.it/60169gtH6 so we can quickly and safely assist with your question! ^BT
That's often due to an update not installing properly. That issue can usually be resolved by uninstalling and reinstalling the game. Before uninstalling, be sure to back up any worlds. Uninstalling deletes all worlds unless they've been saved elsewhere. msft.it/60199gdD1
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We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! If you have the ticket number, we can look into the status of your ticket. -JL
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If you're not seeing accessing to the game on logging in, it may be due to logging in to the incorrect account or an expired GamePass subscription. To keep your information secure, please complete our request form at msft.it/60159gb05 so we can look into the matter! -JL
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It looks like one of our specialists has begun correspondence with you and should be able to reply soon. -JL
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Looked into this for you and it's being investigated by our internal team. Thanks for your patience in the meantime and you should get an e-mail once we have an update for you! ^BT
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Thanks for the confirmation! I've moved your ticket and you should be getting a response soon and they should be able to help with your migration. Thanks again for your patience! :) ^BT
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Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/60109gX6Q so we can quickly and safely assist with your question! ^BT
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We got your reply! We're a little busy at the moment, but you will get a response from an agent as soon as possible. Thanks for your patience in the meantime! ^BT
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I'd suggest reaching out to our support team too. Please send us an email at msft.it/60129gT6O we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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I'd suggest reaching out to our Realms team so they can have a look! To keep your information secure, please complete our request form at msft.it/60189griG so we can quickly and safely assist with your question! ^BT
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Thanks for providing that ticket for me! It looks like an agent hasn't gotten to your ticket yet. Did you only want to interact with a German agent or are you fine with an English one? ^BT
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We don't offer phone support, but we'd be happy to help you to the best of your ability. Do you happen to have a ticket number? ^BT
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I'd be happy to help! Do you happen to have a ticket number? If you do, please give that to me. ^BT
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Let's have our Support team take a look! To keep your information secure, please complete our request form at msft.it/60129gO0o so we can quickly and safely assist with your question! ^BT
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I'd suggest letting them know that in the ticket so they can give you the most accurate help that they can! Thanks again for your patience. ^BT
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