Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Welcome to Minecraft! We'd be happy to help, but you'd have to reach out to where you purchased the gift card from and they should help you with any issues that you may have with your code or if you want a refund. ^BT
We recommend writing to our technical support team at msft.it/601295hxw, so we can assist you further! -AG
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The Java & Bedrock for PC Bundle is only available to players who acquired one of the desktop releases of the game. Players who only acquired the game on a console or mobile device will not qualify for the bundle. -AG
Thank you for providing your ticket number. Your ticket is actively being handled by one of our support agents. We ask for your continued patience while the agent gets back to you. -AG
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You'll likely have received a response in your email inbox that contains information such as your ticket number. Would you be so kind as to provide it? Once we have your ticket number, we'll be happy to check on the ticket for you. No personal info, please. -AG
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You'll likely have received a response in your email inbox that contains information such as your ticket number. Would you be so kind as to provide it? Once we have your ticket number, we'll be happy to check on the ticket for you. -AG
If you have a Realm that is experiencing issues, please create a ticket with our Realms Support team at msft.it/601395fTF, so we can assist you further! -AG
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We recommend writing to our technical support team at msft.it/601695fRI, so we can assist you further! -AG
Agents cannot grant capes and cannot operate outside the cape policy's parameters. If you need help migrating an account, please complete our request form to our Accounts team at msft.it/601895fOa, so we can safely assist you! -AG
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We recommend writing to our Marketplace Support team at msft.it/601295fK6, so we can assist you further! -AG
Hey there! Yes, to keep your information secure, if you haven't already, please complete our request form to our Accounts team at msft.it/601495fyu, so we can safely assist you! -AG
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You would find the creation date in the properties of the world folder itself (and you can enable this as a column view in File Explorer). If you are experiencing technical issues with these steps, we recommend contacting Microsoft Support for guidance. -AG
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We recommend writing to our technical support team at msft.it/60129547Y, so we can assist you further! -AG
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We'll need to have you submit a ticket at msft.it/601995Yhd so that one of our Technical experts can assist you with troubleshooting this error. Be sure to include any troubleshooting steps you've already done and any relevant screenshots/photos! ^FF
Minecraft Version 1.16.20 released August 11, 2020 and the next update for Bedrock came out on September 3, 2020, so your world likely was created between those dates! You can check out past releases and their dates at msft.it/601295cTI ^FF
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We'll need to have you submit a ticket through msft.it/6014955Ao so that one of our Account experts will be able to take a closer look at your account! ^FF
Hi there! For questions of this nature, we'll need you to send us a ticket at msft.it/6010955NM. ^FF
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You'll find this info in "C:\Users\(your pc username)\AppData\Local\Packages\Microsoft.MinecraftUWP_8wekyb3d8bbwe\LocalState\games\com.mojang\minecraftWorlds". Your world folders can be viewed here. You may need to enable the "date created" column in File Explorer. -AG
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We hear your concerns about your unsatisfactory experience with email support and appreciate you reaching out. We'll use this feedback to continue to improve our services. If you require assistance with Minecraft Support again, please do not hesitate to reach out. -AG
What you'll need to do is create a new free Microsoft account. Once you have done so, please follow the migration steps here: msft.it/601995jkc. If you need help recovering a Mojang account, please create a ticket: msft.it/601195jkl -AG
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