Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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To keep your information secure, please complete our request form to our Accounts team at msft.it/601495jpj, so we can safely assist you! -AG
Hello there! Which operating system do you use? Can you elaborate on the issue you're experiencing? And what troubleshooting have you attempted? -AG
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To keep your information secure, please complete our request form to our Accounts team at msft.it/601095jR6, so we can safely assist you! -AG
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Hmm. Can you try clearing your cache? If that doesn't work, we recommend trying again but with another web browser (Firefox, Chrome, or Edge, as examples). -AG
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You'll find information on where to purchase Minecraft here: msft.it/601595j1x -AG
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The problems that you have been experiencing should be resolved now. Please give it some time before trying again. If you're still facing difficulties, please create a new ticket msft.it/601395bhT or continue with the agent in your existing ticket. -AG
Hey, no worries! Since your issue involves your installation files, the technical support we can offer may be more involved than we can fit into a tweet, hence the redirection to technical support. We hope to hear from you soon! -AG
Hey there, our team was able to look into this and get the issue fixed. Please try launching the game again and see if it remains stable after it updates, and let us know if you run into any other issues. ^FF
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We're unable to assist with account recovery here, but if you reach out through msft.it/601995EiL, one of our Account specialists with be able to assist you further. ^FF
Only one Minecraft account can be tied to a single Microsoft account, so you'll need to migrate your Mojang account to a different Microsoft account in this case. ^FF
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We cannot assist players with account recoveries on Twitter. Please continue to correspond with the support agent in your reply. If you have yet to receive a reply, please send us a ticket number, and we can take a look. -AG
We at Minecraft Support cannot comment on the status of feedback submitted through the feedback site. We recommend revisiting the articles on creating great feedback (msft.it/60159e7pX) as well as the feedback posting guidelines (msft.it/60169e7pk). -AG
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To keep your information secure, please complete our request form to our Accounts team at msft.it/60199e7Pf, so we can safely assist you! -AG
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Hello. We at Minecraft Support are unable to comment on updates or provide information regarding the status of bug reports. We cannot provide an estimate as to when an issue will be resolved. -AG
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To keep your information secure, please complete our request form to our Accounts team at msft.it/60149eNBQ, so we can safely assist you! If you have received a ticket and are awaiting a reply, please provide us the ticket number, and we can take a look. -AG
We recommend writing to our Realms team at msft.it/60149e2Cn, so we can assist you further! -AG
Hello there! Can you clarify what is happening when you attempt to leave feedback? Are you encountering a technical issue? -AG
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Hello there! You mentioned that you had a ticket open with us and didn't get a response? Can you provide us with the ticket number that you received? -AG
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Hello! We recommend writing to our technical support team at msft.it/60119e2IJ, so we can assist you further! -AG
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Hello! I understand that such an experience can be frustrating. We recommend that you share your suggestions and feedback for Minecraft here: msft.it/60189e2aI. -AG