Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Due to policies, we can only assist with recovery of the account to the person to whom the account was originally registered to. However, if you have further questions about this case, please reach out in a ticket as that will be the best way for us to take a look at things -JL
Even if they do not know or have access to all the account information, our specialists may still be able to help. To keep their information secure, have your friend complete our request form at msft.it/60169el8y so that we can safely assist with their question!
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We'll need a Support agent to take a closer look at your account, so please be sure to submit a ticket to us through msft.it/60179ejHc! ^FF
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If you have multiple PSN accounts, make sure that you're using the correct Microsoft account info for each PSN. More info can be found at msft.it/60189eVa0. For help with PlayStation accounts or hardware, contact PlayStation support: msft.it/60199eVaF. ^FF
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Thanks for that! It looks like one of our agents has requested further information, so be sure to carefully read their response and reply to the email with the information that they're asking for. ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/60179eVYN. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60189eVY4. ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/60139eVcD. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60149eVcE. ^FF
Thanks for that! It looks like one of our agents responded this morning. If you have any other questions or concerns, you can reply to the agent that worked on your case so they can continue assisting you there. ^FF
We aren't able to pass suggestion like this up to the developers directly, so I'd suggest submitting your change idea to our feedback site at msft.it/60149dCre -JL
We cannot comment on any future updates regarding usernames that are not publicly known at this time. If you have any other questions or concerns, let us know! -JL
We've been seeing a few other players run into this problem as well. For issues with the Microsoft site, please reach out to Microsoft Support at msft.it/60159dC3h on Twitter, or through their help site directly: msft.it/60169dCO6 -JL
We try to respond to tickets as quickly as possible in the order they were received, though we can't give exact response times for any given period. If you can provide your ticket number, I'd be happy to look into the status of your case. -JL
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Your best bet would be to submit your suggestion to our feedback site: msft.it/60189d2oi. That way, the game developers will be able to see your feedback on adding controller deadzones to Minecraft! ^FF
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We're unable to offer account support here, so your best bet is to reach out again to our Account experts at msft.it/60179duD7 if you're able to locate any additional details about your account. ^FF
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Thanks for letting us know! In this case, I'd suggest checking our bug report site to see if the problem has already been reported: msft.it/60109j4ng. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/60119j4n9 ^FF
This usually indicates that you're signed in with an account that doesn't own a copy of Minecraft. Check which Microsoft account you're signed in with, and if you're still running into any issues with accessing Java Edition, please send us a ticket: msft.it/60159jIgh. ^FF
Our team may still be able to help you. To keep your information secure, please complete our request form at msft.it/60189jEzI so we can assist with your question! We can only assist with one account per ticket, so please submit a separate ticket for each account. -JL
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We can help with that! Ensure that JavaScript is enabled and that you are not blocking JavaScript for Google domains. Clear your browser cache and cookies. Try using a private browsing window and disable any VPNs you may have running on your device.
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We at Minecraft Support no longer support those titles, however, Caller's Bane (originally named Scrolls) is available to play for free online, and Cobalt is available through Steam. ^FF
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Gotcha, thanks for letting us know! It looks like this is an issue our Team is looking into, so let's have you submit a ticket so that one of our Technical experts can take a closer look: msft.it/60109b75o. ^FF