Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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That is strange! It could be the result of corruption, or it may have been changed at some point by another player. While we're unable to restore the world since it's stored locally on your device, please take a look at our guide on managing data: msft.it/60109b7ZM. ^FF
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Can you let us know what's going on with the launcher? Are you seeing any specific error codes, or is it just not loading or responding? We'll be able to better assist once we have this information! ^FF
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This sounds like a great suggestion to send up to our feedback site: msft.it/60179bAFH. If there's already a similar suggestion posted there, you can add your vote to an existing thread! ^FF
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Thanks for letting us know. For reports of this nature, we will need you to please file a ticket: msft.it/60199bALX -JL
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Can you let us know what troubleshooting steps you've tried so far, if any? Does the crashing happen only in multiplayer worlds, or does it happen in single player worlds too? What about Realms or servers? ^FF
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If you need assistance recovering access to an account, our support team may be able to assist. To keep your information secure, please complete our request form at msft.it/60199bAtc so we can quickly and safely assist with your question! -JL
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We do not offer phone support, but if you already have a ticket open with us, then please provide us with the 7-digit ticket number so that we can check in on the status of your request. ^FF
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Players can change their Java profile name every 30 days, and previous Java profile names are held for an additional week after that. Minecraft Support is unable to assist with Java profile name changes, including misspellings or capitalization requests. ^FF
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Based on the info you've provided and the troubleshooting you've already tried, it sounds like one of our tech specialists will be most qualified to help you out with this. Please submit a ticket at msft.it/60199bAY3 and someone should be in touch with you soon! -JL
Do you already have Minecraft Bedrock on PC, or on console/mobile? The Minecraft: Java & Bedrock Edition PC bundle is only available for PC users. I'd also suggest double-checking which account you're signed into. Let us know if you're still running into any issues! ^FF
Because Realms Plus subscriptions are processed through the platform they were purchased on, you will need to contact the support team for the storefront that these charges are coming from. -JL
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Could you try checking that "do not warn for 30 days" box and dismissing the message and see if there are any issues with accessing and launching the game after the dismissal? If you run into any issues after, please submit a ticket at msft.it/60149bfc2 so we can assist!-JL
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Thanks for providing us with that ticket number. I've checked the ticket and it looks like our team is currently investigating the case and should get back to you shortly. ~JL
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Thank you for the screenshot. Please create a ticket with that screenshot to our technical support team at msft.it/60129w4s4, so we can assist you further! -AG
We recommend writing to us at msft.it/60189w4o6, so we can assist you further! -AG
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Happy to help! Yes, our recommendation is to reach out to your mobile ISP to see if they can help improve your connection to game servers in general. If you have any other questions about Minecraft that we can help with, please do let us know! -AG
We recommend clearing your cache+cookies and trying another web browser and another device. If that doesn't work, please write to us at msft.it/60189w4Yy, so we can assist you further! -AG
To keep your information secure, please complete our request form to our Accounts team at msft.it/60119w4ic, so we can safely assist you! -AG
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We cannot do private messages. We recommend writing to us at msft.it/60119w49f, so we can assist you further! -AG