Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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You can share your suggestions and feedback for Minecraft here: msft.it/60169w4gi. -AG
To keep your information secure, please complete our request form to our Accounts team at msft.it/60199w45d, so we can safely assist you! -AG
It's not connected to migration. This image simply warns that you have Microsoft account A signed in to the Microsoft Store while you have Microsoft account B signed in to the Minecraft Launcher. We typically recommend players use the same account in both. -AG
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If you still need assistance after carefully reading through the auto-reply, go ahead and respond to your ticket as this will escalate it to one of our agents. You can also send us your 7-digit ticket number and we can check in on the status of your request for you. ^FF
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For questions about Game Pass Ultimate, please reach out to Microsoft Support at msft.it/60199wgXz on Twitter, or through their help site directly: msft.it/60109wgXM. ^FF
Thanks for that! One of our Account Specialists will be able to take a look as soon as possible. Thank you for your patience! ^FF
We're unable to offer refunds for prepaid cards purchased at retail stores, but you may receive some compensation if you return them to the store along with the receipt. The full version of our refund policy can be viewed at msft.it/60169weSG. ^FF
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Does this issue happen when you're connected to WiFi at all, and is it only happening with Realms (i.e. are you able to connect to servers)? If possible, are you able to check if you can connect to Realms on another device? If so then the issue may be with your mobile data. ^FF
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For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/60109wbXq on Twitter, or through their help site directly: msft.it/60119wbXS. ^FF
That's definitely no good! Can you describe the issue that you're facing? Are you seeing any error messages, or does the screen just appear to load endlessly? Let us know what's going on and what troubleshooting steps you've tried, if any. ^FF
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Minecraft data (which includes your worlds, inventory, dropped items, and skins) is stored locally on your device and isn't attached to your account. While we're unable to restore your corrupt world, please take a look at our guide on managing data: msft.it/60139Z2lf. ^FF
If you haven't already, please send us a ticket ASAP so we can investigate this further for you: msft.it/60109Z2ko. ^FF
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Sounds good, please do let us know the error message you're seeing when you next get a chance to try logging into the launcher so we can investigate further for you! ^FF
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We'd suggest you check out the following links: msft.it/60149ZZTe & msft.it/60159ZZT5. We have no further info about current job openings, so we'd encourage you to reach out through these two channels. ^FF
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Have you already submitted a ticket to Support? If so, we can check in on the status of your request if you can provide us with the 7-digit ticket number. If you haven't yet reached out, you can submit a ticket here: msft.it/60109Zka0. ^FF
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Looks like someone replied to your ticket! If you have any other concerns or questions, I'd suggest directing them to the agent in the ticket so they can help you. ^BT
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Please visit our bug report site to see if the problem has already been reported: msft.it/60159Zn6U. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60169Zn6q ^BT
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Thanks for letting us know. If you've submitted a ticket to Support in the past, can you send us the 7-digit ticket number? If not, can you provide your username(s) and/or Gamertag? I'd be happy to look into this further for you once I have this information. ^FF
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Gotcha. Did you receive a ticket number when you tried to reach out to us? If so, I can take a look. ^BT
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I'd suggest reaching out to our Accounts team so they can have a look! Please send us an email at msft.it/60159ZOQz we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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