Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If it's all in regards to a Microsoft account, I'd suggest reaching out to Microsoft Support. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/60159ZJi1 on Twitter, or through their help site directly: msft.it/60169ZJiG ^BT
I'd suggest sending that to our feedback page for our Devs! msft.it/60179ZJ1Z ^BT
Glad to hear that everything's working out now! If you run into any other issues, let us know! :) We're one tweet away! ^BT
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In that case, we'll need to take a closer look to see what's going on. To keep your information secure, please complete our request form at msft.it/60139kapD and one of our Account experts will get back to you as soon as possible! ^FF
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You don't need to re-buy the game if you've switched to a new device, but I'd recommend double-checking which account you're signing in with. You may be prompted to re-purchase the game if you're signed in with an account that doesn't own a copy of Minecraft. ^FF
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You should be able to send Support a ticket now without the Captcha blocking you, but can you tell us a little more about the issue you're facing with the launcher? Are you seeing any error codes or messages? ^FF
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I'd suggest reaching out to Microsoft more about this since we don't have access to their account system. For assistance, please reach out to Microsoft Support at msft.it/60189ks4M on Twitter, or through their help site directly: msft.it/60199ks43 ^BT
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To take the most out of your feedback, please check out our articles going over how to create great ideas, previously considered suggestions, and the posting guidelines before adding your idea. msft.it/60109koyQ
msft.it/60119koyv ^BT
Just to confirm, have you tried another device and/or browser to see if that'll help? I'd also suggest clearing your cache and cookies. ^BT
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We're a tad busy at the moment, so that may be why you haven't received a reply just yet. Not to worry though, you'll receive an e-mail once an agent responds to your ticket. ^BT
Gotcha! Your ticket has made it in with us and you'll get a response as soon as an agent gets to yours. Thanks for your patience in the meantime! ^BT
Hmm, that's strange. Did you receive a confirmation e-mail after purchasing the game? If not, your payment may have failed. Check out this FAQ to see if it helps: msft.it/60189kiJG ^BT
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Glad to hear it! Now make that ticket and tthey'd be happy to help with that Deep Ocean issue! :) ^BT
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Oh no! If you could, can you try clearing your cache and cookies to see if it helps? I'd also suggest trying another browser and/or device. ^BT
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That's gotta be something you have to work out with Microsoft Support, sorry to say. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/60189k9rM on Twitter, or through their help site directly: msft.it/60199k9r3 ^BT
Support would be unable to do anything with that, but I'd recommend sending that suggestion to our Feedback page if you haven't done so already. msft.it/60159k9Dd ^BT
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Are you experiencing any errors when trying to submit your feedback to our site? Or is there some other issue happening? The more details we have, the better we can assist you! ^FF
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We're unable to assist with your account here, but if you send in a ticket at msft.it/60119kKuV. An Account Specialist will be able to assist you further. If you already have an open ticket, we can check on the status of your case if you send us the ticket number. ^FF
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What a cute suggestion! Thank you for sharing this was us, but we'd also recommend making sure you send this up to our feedback site: msft.it/60179kJMW. That way, our game devs will be able to take a look at your son's idea! 😄 ^FF