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Redmond, WA
Joined January 2013
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Gotcha. If you need help with getting into that Microsoft account and/or recovering those details, I'd suggest reaching out to Microsoft's support team at msft.it/60139kHLc on Twitter, or through their help site directly: msft.it/60149kHLY ^BT
I'd suggest reaching out to our Support team so they can look into this for you! To keep your information secure, please complete our request form at msft.it/60119kHvB so we can quickly and safely assist with your question! ^BT
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Yay, glad to hear that it's working now! Let us know if you still run into issues with ticketing and we'd be happy to help! :D ^BT
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No worries, we should be able to still help even without the transaction ID! Please continue making that ticket and we'd be happy to help. ^BT
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Double check that you're logging in with the right credentials. Also, were you able to migrate your account at any point? ^BT
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This usually happens when you log into an account that doesn't have a game license attached. Double check that you're using the right credentials and check this FAQ to see if it helps: msft.it/60139kBeU ^BT
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Hey there, our team was able to get this issue with the captcha resolved. Thank you for your patience! Can you try sending us a ticket through msft.it/60129Xhq2 again and let us know if you still run into any issues? ^FF
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Hey there, our team was able to get this issue with the captcha resolved. Thank you for your patience! Can you try sending us a ticket through msft.it/60109Xhqn again and let us know if you still run into any issues? ^FF
Hey there, our team was able to get this issue with the captcha resolved. Thank you for your patience! Can you try sending us a ticket through msft.it/60149XhUr again and let us know if you still run into any issues? ^FF
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Hey there, our team was able to get this issue with the captcha resolved. Thank you for your patience! Can you try sending us a ticket through msft.it/60169Xhog again and let us know if you still run into any issues? ^FF
I'm able to confirm that the username is taken and we can't provide much more info than that. Please try another username and you should be good to go! ^BT
You'll got to choose another username since that one's taken or keep the one that you already have. ^BT
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Let's have our Technical team take a look! To keep your information secure, please complete our request form at msft.it/60159XAXR so we can quickly and safely assist with your question! ^BT
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No worries, we should still be able to help if you make a ticket with our support team! Please send us an email at msft.it/60169XAMp we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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Glad to hear it! :) If you run into any other issues, let us know and we'd be happy to help. ^BT
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Can you let me know what issues you're having when creating that ticket? I'd be happy to help once I have more info. ^BT
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We'd be happy to help! If you could, can you try another browser and/or device to see if that helps? I'd also suggest clearing your cache and cookies to see if it helps. ^BT
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You'll need to continue working on it with the agent in your ticket. For security reasons, we can't assist with account issues through Tweets. Just answer all of their questions to the best of your ability and they should be able to help! ^BT
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