Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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I'd be happy to help once I have more information! First, is this for a migrated/Microsoft account or is it a Mojang account? ^BT
That's weird. You received a e-mail from us when you were able to reply, right? Try attaching the files in the e-mail and your reply there. That should work just fine. ^BT
Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/60179TDz1 so we can quickly and safely assist with your question! ^BT
Microsoft Support should be able to help! For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/60159T8AD on Twitter, or through their help site directly: msft.it/60169T8AE ^BT
Try clearing your cache and give it another try. I'd also suggest trying another device and/or browser if you haven't tried already. ^BT
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What issues are you having with it? Is it technical issues or that you're able to share your feedback? ^BT
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I'd still suggest continue working with them so they can continue investigating the matter with you. Please update your ticket and let them know what does and doesn't work and they should be able to help! ^BT
To keep your information secure, please complete our request form to our Accounts team at msft.it/60199rW4z, so we can safely assist you! -AG
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We cannot assist players with recovering accounts on Twitter. Please continue to correspond with the account support team for assistance with your account. -AG
To keep your information secure, please complete our request form to our Accounts team at msft.it/60139rW0D, so we can safely assist you! -AG
To keep your information secure, please complete our request form to our Accounts team at msft.it/60169rWLm, so we can safely assist you! -AG
Hello! You can share your suggestions and feedback for Minecraft here: msft.it/60139rWIR. -AG
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We are not able to transfer game licenses or profile information between Microsoft accounts, so our accounts team cannot assist with this request. We recommend that you contact Microsoft Support for assistance with your Microsoft account. msft.it/60139rWaL -AG
To keep your information secure, please complete our request form to our Accounts team at msft.it/60159rWQR, so we can safely assist you! -AG
We're happy to hear that you were able to figure it out! If you need any additional assistance with Minecraft, in the future, please do let us know! -AG
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