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Redmond, WA
Joined January 2013
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Could you clarify if it was before or after the account was migrated? That'd help with me looking into this for you. ^BT
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Our Accounts team can take a peek at that. Please send us an email at msft.it/60189PzTC we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/60179PJw9 so we can quickly and safely assist with your question! ^BT
Not sure why, but our Tech team can take a look at it. To keep your information secure, please complete our request form at msft.it/60129PyMK so we can quickly and safely assist with your question! ^BT
Gotcha! If you could, can you provide your usernames and/or gamertag? I'd be happy to look into this further for you. ^BT
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I'd suggest reaching out to our Tech team so they can take a look! To keep your information secure, please complete our request form at msft.it/60159OJ31 so we can quickly and safely assist with your question! ^BT
Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/60119O1W1 so we can quickly and safely assist with your question! ^BT
I'd suggest reaching out to our Tech team about it! To keep your information secure, please complete our request form at msft.it/60199O1gf so we can quickly and safely assist with your question! ^BT
Let's have our Realms team take a look! To keep your information secure, please complete our request form at msft.it/60169O1VQ so we can quickly and safely assist with your question! ^BT
Our Accounts team can help if you make a ticket with them! Please send us an email at msft.it/60179O1y3 we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
If you have more information pertaining to your account that may help clarify things, we recommend submitting a new ticket so that our agents can assist you further. Please understand that we cannot assist players here on Twitter. -AG
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Hmm, indeed, you should have received an automated email containing your ticket number. We recommend checking your junk, spam, and filters, just in case the message didn't come through. Alternatively, you can log in to our support site to view your ticket, as well. -AG
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Microsoft Support will refer players recovering a Mojang account to Minecraft Support. We suggest returning to Microsoft Support, but our accounts team may be able to help, as well: msft.it/601393a0f. If you do so, may we know your ticket number? -AG
It is not. Minecraft Support agents have the final say in cases that they review and cannot be appealed here. If you have other questions about Minecraft, please let us know. -AG
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Hello there! The support ticket page should be working now. We recommend writing to our Realms support team at msft.it/601093sYM, so we can assist you further! -AG
Hello there! If your issue is not related to account support, we may be able to assist you. What seems to be the issue? -AG
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We recommend writing to our Realms support team at msft.it/601193s59, so we can assist you further! -AG