Hi! Please do not contact this user. You appear to be using the wrong Microsoft account credentials to sign in. Microsoft has a support team (Xbox Support) that will do their best to help you recover your Microsoft account. Please contact them here: msft.it/601493OQw. -AG
We recommend continuing to communicate with our accounts agents on this matter. We are unable to perform account recoveries here. Thank you for understanding. -AG
It looks like the agent working on your ticket has requested some additional information, so be sure to reply back to them with the information that they are asking for. ^FF
You'd gotta reach out to Microsoft Support in regards to this. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/60109MKNy on Twitter, or through their help site directly: msft.it/60119MKNJ ^BT
I'd suggest reaching out to our Tech team so they can have a look! To keep your information secure, please complete our request form at msft.it/60119MK0N so we can quickly and safely assist with your question! ^BT