Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We recommend writing to us at msft.it/60119KXsN, so we can look into this further! -AG
To keep your information secure, please complete our request form to our Accounts team at msft.it/60119KXSf, so we can safely assist you! -AG
You'll likely have received a response in your email inbox that contains information such as your ticket number. Would you be so kind as to provide it? Once we have your ticket number, we'll be happy to check on the ticket for you. -AG
Let's have a Technical specialist take a closer look! Please send us a ticket at msft.it/60139KHm3 and be sure to include the troubleshooting steps you've already tried and any errors you might be seeing. ^FF
In that case, please reach out to us at msft.it/60199KGox so that one of our Technical specialists can take a closer look. ^FF
Oops. There was an earlier tweet about the Wither for Minecraft and I must've hit the wrong button. My bad! -AG
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I'd first check that you both have PlayStation Plus subscriptions, since that can affect your ability to play multiplayer. Otherwise, we recommend writing to us at msft.it/60169K1fQ, so we can assist you further! -AG
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Thank you for contacting us with your feedback. The team is always looking for ways to improve the experience for all players. At this time, we recommend reaching out to the community curated spaces online for tips on defeating the Wither. -AG
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Hi! We recommend writing to our Realms at msft.it/60119JhcJ, so we can look into your case! -AG
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We first recommend reaching out to the community for assistance with designing your skin, just in case they can help. If you feel that you've encountered a bug, we recommend voting for an existing bug report or submitting a new bug report here: msft.it/60179Jhgh -AG
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We recommend reaching out to Microsoft Support for assistance making changes to your Microsoft account. Be sure to specify you need help with a Microsoft account and not a Minecraft account. Contact them here: msft.it/60119JhwR Hope this helps! -AG
We recommend writing to our Realms team at msft.it/60109JhXn, so we can assist you further! -AG
Hi! The Minecraft Launcher does require players to sign in to Microsoft accounts to play the game. Microsoft accounts offer a variety of security features to help protect their account, although this can mean additional steps must be taken to sign in. -AG
We recommend writing to us at msft.it/60129Jhrs, so we can assist you further! -AG
Hi there! We recommend voting for an existing bug report or submitting a new bug report here: msft.it/60129JhRQ -AG
Minecraft data (worlds, inventory, skins) is stored locally on your device and isn't attached to your account; we're unable to recover that data if it's been lost/corrupted. Check our guide on managing data/game storage: msft.it/60199JWHB. ^FF
Support does not change usernames for players and we are unable to change availability; the system is fully automated. If you are unable to choose the username you want, we ask that you please choose a different username. ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/60199JWBF. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60109JWB2. ^FF
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