Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Let's have a Technical specialist take a closer look. Please complete our request form at msft.it/60189Bmfj and be sure to let us know what troubleshooting steps you've tried so far, and any relevant screenshots! ^FF
We'll need a Realms specialist to take a closer look in this case. To keep your information secure, please complete our request form at msft.it/60169BmaO. ^FF
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For any questions or concerns regarding branding with Minecraft, please review our full Brand and Assets Guidelines: msft.it/60199BmtF. ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/60149B9mn. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60159B9mX ^FF
Thanks for that! It looks like your request made it safely to our queue and is awaiting an agent response. We're experiencing a higher than normal volume of requests right now, but we'll be sure to assist as soon as we can! ^FF
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There is not; once the game has been updated, you will only be able to play that version of the game. If you have Java Edition, however, you can play on earlier versions there. Just be aware that we do not support older game versions! ^FF
We definitely appreciate your patience. If you can provide us with your 7-digit ticket number, we can check in on the status of your request for you. ^FF
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Are you seeing any error messages when trying to connect the world to your Realm, or is the game just unresponsive? ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/60109B9TY. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60119B9Tl ^FF
Thanks for that! Your case is awaiting a response from an agent, and they will be able to respond to you as soon as possible. Thank you for your patience! ^FF
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We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your 7-digit ticket number, we can check in on the status of your request for you. ^FF
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This means that Minecraft couldn't reach the authentication servers or the connection timed out due to a temp service outage or issues with your game/internet connection. Try signing out and back in to your account, and ensure that you're connected to the internet. ^FF
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Can you let us know what exactly is happening with Realms for you? Once we have a little more details about the issue, we'll be happy to help or point you in the right direction! ^FF
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Ruling out any connection issues would be a great first step! Try switching to a hardwire connection if you're using WiFi, as well as rebooting your router and making sure that others on your network aren't using taxing services like streaming or downloading large files. ^FF
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found at msft.it/601696aLG. ^FF
This error can be caused by using incompatible third-party software or launchers, or incorrect parental consent settings. Try uninstalling any third-party launchers or software and log into Minecraft using the regular launcher, and let us know if the error persists or not. ^FF
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If you use a Microsoft account to log in to Minecraft, then you'll need to reach out to Microsoft Support for assistance with your account at msft.it/601296QeM on Twitter, or through their help site directly: msft.it/601396Qe3. ^FF
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If possible, try switching to a hardwire connection instead of WiFi. You may also need to reboot your router, and make sure that there are no other users on your network downloading/uploading large files or streaming services as these tend to use up high amounts of bandwidth. ^FF
Are you seeing any specific errors? Feel free to send a screenshot of what you're seeing, and let us know what troubleshooting steps you've tried so far, if any. ^FF
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Let's have you reach out to one of our Technical specialists to take a closer look at what's going on: msft.it/601896pDu. Be sure to include any troubleshooting you've done and screenshots of the error(s) you're seeing as well! ^FF
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