Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Can you let us know what troubleshooting steps you've tried so far, if any? If possible, try using a hardwire connection and completely close and reopen Minecraft, and ensure you've got a stable internet connection. ^FF nitter.vloup.ch/messages/compose…
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Just looked into this for you and it looks like they've been in the Bedrock version since version 1.4.0.! ^BT
Let's have our Tech team have a look! To keep your information secure, please complete our request form at msft.it/6015ghXY3 so we can quickly and safely assist with your question! ^BT
We'd be happy to help once we have more info. What platform are you playing on when you run into thi sissue? ^BT
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We can't answer DMs, but I assure you that an agent will be with you as soon as they reach your ticket. Thanks for your patience! ^BT
Let's have our Support team take a look! To keep your information secure, please complete our request form at msft.it/6011ghTXL so we can quickly and safely assist with your question! ^BT
I'd suggest giving an update to the ticket and an agent should be able to help you. Thanks for your patience! ^BT
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Let's have our Accounts team take a look! Please send us an email at msft.it/6019ghrhv and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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We'd be happy to help you if you make a ticket with our Support team! Please send us an email at msft.it/6011gCARN and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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Reach out to our Realms team so they can take a look! To keep your information secure, please complete our request form at msft.it/6017gCNbX so we can quickly and safely assist with your question! ^BT
Our Tech team can take a look for you! To keep your information secure, please complete our request form at msft.it/6019gCFr5 so we can quickly and safely assist with your question! ^BT
I'd suggest reaching out to our Tech team so they can have a look! To keep your information secure, please complete our request form at msft.it/6010gCIo6 so we can quickly and safely assist with your question! ^BT
Please visit our bug report site to see if the problem has already been reported: msft.it/6012gCaFi. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/6013gCaFc ^BT
Make a ticket with our Accounts team so they can take a closer look. Please send us an email at msft.it/6013gCQpd and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Let's have our Tech team take a look at that. To keep your information secure, please complete our request form at msft.it/6018gCQGg so we can quickly and safely assist with your question! ^BT
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The bundle is only for Minecraft: Java & Bedrock Edition for PC, meaning you'd only get Java if you own a copy of Minecraft for Windows. If you do own that specifically, please review our article here on how to redeem Java: msft.it/6013gCdzZ ^LK
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It looks like you are in contact with one of our support agents. Your ticket is being reviewed, however we are unable to respond immediately over email. They'll reach out to you again as soon as possible. We appreciate your patience in the meantime! ^LK
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Gotcha. If you need help recovering access to a Microsoft account, please reach out to Microsoft Support at msft.it/6013gCbZN on Twitter, or through their help site directly: msft.it/6014gCbZ4 ^LK
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