Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you're still having trouble connecting, please complete our request form at msft.it/6016gCwUe so we can quickly and safely assist with your question! ^LK
This usually means that you're signed in to different accounts in the launcher and the website. We recommend logging out and logging back in to the launcher, making sure you're using the same Microsoft account you originally bought the game on. ^LK
If you're having issues with downloading Minecraft, we recommend reviewing our article here: msft.it/6016gCwYe. However, we aren't able to change the size of the game. ^LK
In that case, let's have an Account specialist look into this for you. Please send us an email at msft.it/6016gCX4n and be sure to attach your account name / Gamertag. ^FF
If you haven't already, please send us a ticket at msft.it/6019gCXFh so that one of our Account specialists can take a closer look into this for you. ^FF
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Migrating your account shouldn't affect your worlds/skins. Make sure that you're logging in with the correct Microsoft email that was used during the migration process. Let us know if you're still running into any issues with your account! ^FF
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Try signing out of the linked Microsoft account and close out of any open Minecraft applications, restart the game, then sign back in to the Microsoft account. If you still see the error, repeat these steps above after waiting 1 hour, including internet troubleshooting steps. ^FF
Are your friends able to try joining the Realm from a different device? If not, have them check their internet connection and rule out any issues there. They can start by switching to a hardwire connection if using WiFi and restarting their router. ^FF
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We'll need an Account specialist to take a closer look. Please send us an email at msft.it/6013gCnIZ, and be sure to attach your Transaction ID and account name / Gamertag. ^FF
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Can you provide us with your 7-digit ticket number? We may be able to provide some clarification regarding your ticket. ^FF
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Yes, you can still submit your request without an image attachment! You can include what the error message says in the main body of the ticket instead. ^FF
Let's have one of our Technical specialists take a closer look. To keep your information secure, please complete our request form at msft.it/6016gCpLO and be sure to include as many details about this issue as possible. ^FF
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What seems to be the issue? We'll do our best to help or at least point you in the right direction! ^FF
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Older Java accounts can't be merged into a Bedrock account, but you can migrate your Java account to the same Microsoft email as your Bedrock account, if you don't already have another Java account on that email. For more info, see msft.it/6014gCr5C. ^FF
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Let's have our Support team take a look! To keep your information secure, please complete our request form at msft.it/6010gCu64 so we can quickly and safely assist with your question! ^BT nitter.vloup.ch/messages/compose…
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Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/6017gCPAV so we can quickly and safely assist with your question! ^BT
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Let's have our Realms team take a look! To keep your information secure, please complete our request form at msft.it/6018gCP2p so we can quickly and safely assist with your question! ^BT
I'd suggest reaching out to our Tech team so they can have a look. To keep your information secure, please complete our request form at msft.it/6011gCKDt so we can quickly and safely assist with your question! ^BT
I'm not sure that I understand. If you're having an issue with Minecraft, would you be able to rephrase or explain the issue in more detail? We'd be happy to help! ^LK
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It's been renamed to the Vault-Tec Mash-up, but it is currently available in the Minecraft Marketplace for purchase! You can see the pack in our catalog here: msft.it/6014g7LL4, and searching "Vault-Tec" in the Marketplace will also pull it up. ^LK
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