Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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This is currently a known issue. The team is working on a fix that should help as soon as possible. Thank you for your patience while we work on a solution! ^FF
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As long as you're signed into the same Microsoft account on both devices. Be aware that this pack is currently not available on Nintendo and PlayStation, and 6gb+ RAM is required on mobile. Check out msft.it/60129mvKO for more details. ^FF
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Since we didn't create this content, you'll need to contact the Marketplace partner who owns this pack to get support. If you're unable to get the issue resolved with the Marketplace Partner, then please send us a ticket: msft.it/60179mvGH. We'll do what we can to help! ^FF
We're unable to transfer game purchases between Microsoft accounts. If you want to change the email you log in with, you'll need to reach out to Microsoft Support for assistance: msft.it/60179mQWP. ^FF
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Oops, I missed that you already said you've tried another browser already. However, how about in-game? ^FF
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Have you tried accessing or purchasing this Marketplace item in the game itself, or are you only seeing issues with viewing the pack through the Marketplace catalog on msft.it/60109mQia? If possible, can you try seeing if another browser or device will work for you? ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/60109mQ5s. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60119mQ5t. ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/60139mQ5H. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60149mQ5y. ^FF
If you've migrated your account, you should be able to equip the Migrator cape through the launcher or msft.it/60109mt4y. Are you not seeing the cape at all on your account? ^FF
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Are you able to see this item in the game itself, or is it just not loading in msft.it/60129msNY? If this issue is still happening, let us know what troubleshooting steps you've tried so far, if any. ^FF
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Thank you. In that case, let's have you write to our technical support team at msft.it/60109mGvn, so we can assist you further! -AG
We appreciate the additional info. Have you tried the previously mentioned steps involving restarting the router and using a wired connection? -AG
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Hello, thank you for reaching out. A possible cause of this issue could be connection-related. Have you tried power cycling your modem or, if possible, testing with a wired connection? -AG
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To keep your information secure, please complete our request form to our Accounts team at msft.it/60169m8m8, so we can safely assist you! -AG
We recommend writing to us at msft.it/60159m8g9, so we can assist you further! -AG
We recommend writing to our Marketplace team at msft.it/60179m8wH, so we can assist you further! -AG
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Hello! We are unable to provide official guidance on configuring firewalls. Have you tried performing a power cycle on your modem and testing with a wired connection? -AG
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We at Minecraft Support can't comment on cases regarding account suspension or bans. If you've been suspended from your account, please submit a ticket via the "case Review" form at the bottom of our help site: msft.it/60159lQmX -JL
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No worries, our Realms team should be able to help you with that. To keep your information secure, please complete our request form at msft.it/60129lwXI so we can quickly and safely assist with your question! ^BT
Often when we see the Cauldron error, it's due to a connection-related issue. There are multiple places those can pop up, so I'd recommend checking out this guide to see any of the tips there help: msft.it/60129lJAy -JL
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