Problems with Minecraft ? Visit us at help.minecraft.net

Redmond, WA
Joined January 2013
Replying to @j77852
What error are you getting? Can you provide a screenshot of it so I can take a look? ^BT
Replying to @MR_green_tomato
If someone stole your account, I'd suggest reaching out to Micorsoft support since we don't have access to their account management system. Please reach out to Microsoft Support at msft.it/60149cahE on Twitter, or through their site directly: msft.it/60159cah1 ^BT
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Replying to @CraddyThrone
I'd suggest providing updates to the bug page for our devs to see. Also, keep an eye on that thread too for any news that'd be able to provide. ^BT
Replying to @ferdy01010
You'd gotta reach out to Microsoft account about that since we don't have access to their account management system. Please reach out to Microsoft Support at msft.it/60189cas8 on Twitter, or through their help site directly: msft.it/60199casD ^BT
Replying to @MrGoatsy
We'd be happy to look into it once we have more info. Do you have a ticket number? If so, send that over and we'll take a peek. ^BT
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Replying to @Teaaa39883732
I'd suggest reaching out to our Support team so they can look into that. To keep your information secure, please complete our request form at msft.it/60139cagL so we can quickly and safely assist with your question! ^BT
Replying to @PixiePowder2
Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/60159cadx so we can quickly and safely assist with your question! ^BT
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Replying to @umhundred
I'd suggest reaching out to our Accounts team so they can take a look! To keep your information secure, please complete our request form at msft.it/60179cauR so we can quickly and safely assist with your question! ^BT
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Replying to @Woolflower1
Hi there! Please write to us at msft.it/60149c942, so we can see if we can help you troubleshoot this! -AG
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Replying to @CaptainsRoving
Good to hear! If it happens again (and if it doesn't resolve itself after a day), please don't hesitate to use our contact form on our site. Our Realms team will be happy to assist. -AG
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Replying to @CaptainsRoving
I might need some help understanding the issue that you're experiencing. Did you mean to include that you attempted to renew your subscription already? -AG
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Replying to @vness1980
We recommend writing to us at msft.it/60169cgqy, so we can assist you further! -AG
Replying to @MR_green_tomato
Thanks for bringing this to our attention. We recommend writing to us at msft.it/60149cgZC, so we can assist you further! -AG
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Replying to @CaptainsRoving
Hello there. Please contact Microsoft Support if you require assistance updating your card information. msft.it/60109c5Ke. You can then open Minecraft and choose Settings > Subscriptions to renew your Realm. -AG
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Replying to @OwForBreakfast
We are no longer able to assist players with migrations. We can only advise players according to the post-migration process. More information is in our FAQ: msft.it/60129ceYE. -AG
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Replying to @Johnc20004
Thank you for clarifying. We cannot assist with mods made by the community, including those made outside the Marketplace. We generally advise players to contact the creators of add-ons and mods. If the Marketplace content made by Minecraft, please don't hesitate to reach out. -AG
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Replying to @smoothguineapig
If you have an account that was not migrated, please see our post-migration FAQ for more information: msft.it/60119cedf. We are only able to advise players according to this process and cannot assist with migrations any longer. -AG
Replying to @XantheFIN
Hi! We recommend writing to us at msft.it/60149cej8, so we can assist you further! -AG
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Replying to @Johnc20004
Hi there! Are you referring to technical issues with Marketplace content in Bedrock on your world? If so, please write to us at msft.it/60119ceV9, so we can assist you further! -AG
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Replying to @photokid313
To keep your information secure, please complete our request form to our Accounts team at msft.it/60159ceP7, so we can safely assist you! -AG