Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If someone stole your account, I'd suggest reaching out to Micorsoft support since we don't have access to their account management system. Please reach out to Microsoft Support at msft.it/60149cahE on Twitter, or through their site directly: msft.it/60159cah1 ^BT
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I'd suggest providing updates to the bug page for our devs to see. Also, keep an eye on that thread too for any news that'd be able to provide. ^BT
You'd gotta reach out to Microsoft account about that since we don't have access to their account management system. Please reach out to Microsoft Support at msft.it/60189cas8 on Twitter, or through their help site directly: msft.it/60199casD ^BT
We'd be happy to look into it once we have more info. Do you have a ticket number? If so, send that over and we'll take a peek. ^BT
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I'd suggest reaching out to our Support team so they can look into that. To keep your information secure, please complete our request form at msft.it/60139cagL so we can quickly and safely assist with your question! ^BT
Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/60159cadx so we can quickly and safely assist with your question! ^BT
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I'd suggest reaching out to our Accounts team so they can take a look! To keep your information secure, please complete our request form at msft.it/60179cauR so we can quickly and safely assist with your question! ^BT
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Hi there! Please write to us at msft.it/60149c942, so we can see if we can help you troubleshoot this! -AG
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Good to hear! If it happens again (and if it doesn't resolve itself after a day), please don't hesitate to use our contact form on our site. Our Realms team will be happy to assist. -AG
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I might need some help understanding the issue that you're experiencing. Did you mean to include that you attempted to renew your subscription already? -AG
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We recommend writing to us at msft.it/60169cgqy, so we can assist you further! -AG
Thanks for bringing this to our attention. We recommend writing to us at msft.it/60149cgZC, so we can assist you further! -AG
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Hello there. Please contact Microsoft Support if you require assistance updating your card information. msft.it/60109c5Ke. You can then open Minecraft and choose Settings > Subscriptions to renew your Realm. -AG
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We are no longer able to assist players with migrations. We can only advise players according to the post-migration process. More information is in our FAQ: msft.it/60129ceYE. -AG
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Thank you for clarifying. We cannot assist with mods made by the community, including those made outside the Marketplace. We generally advise players to contact the creators of add-ons and mods. If the Marketplace content made by Minecraft, please don't hesitate to reach out. -AG
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If you have an account that was not migrated, please see our post-migration FAQ for more information: msft.it/60119cedf. We are only able to advise players according to this process and cannot assist with migrations any longer. -AG
Hi! We recommend writing to us at msft.it/60149cej8, so we can assist you further! -AG
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Hi there! Are you referring to technical issues with Marketplace content in Bedrock on your world? If so, please write to us at msft.it/60119ceV9, so we can assist you further! -AG
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To keep your information secure, please complete our request form to our Accounts team at msft.it/60159ceP7, so we can safely assist you! -AG