Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We recommend writing to our technical support team at msft.it/60119ceOR, so we can assist you further! -AG
Hello! Please create a ticket with us at msft.it/60199ceMd, so we can assist you further! -AG
We recommend writing to our technical support team at msft.it/60169ceKC, so we can assist you further! -AG
You will still need to submit a ticket via the Case Review form and fill it out to the best of your ability. If any dropdowns don't match, you can clarify your case in the main body of the message. ^FF
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We're unable to offer any further troubleshooting for this issue at this point, so we'd recommend keeping an eye on that bug report for any updates or workarounds that get posted. ^FF
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Thanks for clarifying that, but please note that we're unable to comment on bans/suspensions. In this case, you'll need to submit a ticket and fill out the info to the best of your ability via the "case Review" form at the end of our help site: msft.it/60149cJMA. ^FF
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We will still need you to create a ticket through msft.it/60159cJBU. Our Support team will ensure it gets routed to the correct channel. ^FF
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As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account-related issues as account migration has ended. Please see out Post-Migration Process FAQ for more info: msft.it/60129cyFA. ^FF
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All community servers are self-moderated; we're unable to answer any questions regarding individual servers. We also don't ban players on those servers. If you were banned from a server, you'll need to contact that server’s administrators or support team to appeal the ban. ^FF
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I can understand how that can feel frustrating. Maybe we can take a look into your case and see if we try some troubleshooting steps. The issue is on (I take it this meant 1.20.20) of Bedrock Edition, do I have that right? Just so I understand, what's happening on your end? -AG
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Hi there! Would you be so kind as to create a ticket with us? Please write to us at msft.it/60159cBpt, so we can assist you further! -AG
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Hello! We recommend writing to us at msft.it/60119cBrN, so we can assist you further! -AG
Thank you for your reply. If you undergo the process of obtaining a new copy of Minecraft, you would not keep the same UUID. If there's anything else that we can answer, please let us know! -AG
Thank you for your reply. We first recommend checking your Microsoft account's settings to enable playing multiplayer games: msft.it/60169cBEa Beyond that, we advise checking your connection strength, or try switching to a 5GHz network and see if it improves. -AG
Hello. While migration has ended, we are not deleting accounts today. Please see our FAQ (msft.it/60129c642) to review your options. -AG
Hello! We cannot offer an estimate as to when a bug will be resolved. We ask for your continued patience and for any contributions that can help other players, including diagnostic information, workarounds, and troubleshooting steps. -AG
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Hi! If you're attempting to recover a Microsoft account, please understand that we cannot help players recover them. Please continue to reach out to Microsoft Support for assistance. msft.it/60179c6IB -AG
That looks like a visual texture glitch of some kind. Have you tried checking to see if your video drivers have been updated? -AG
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To keep your information secure, please complete our request form to our Accounts team at msft.it/60169c6sM, so we can safely assist you! -AG
To keep your information secure, please complete our request form to our Accounts team at msft.it/60119c6oN, so we can safely assist you! -AG