Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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As of January 27, 2024, we will be closing this account. Please follow @MojangStatus for game updates. Visit help.minecraft.net for game help.
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As of January 27, 2024, we will be closing this account. For further assistance from Minecraft Support, please reach out to us through msft.it/6010im3aY. ^FF
As of January 27, 2024, we will be closing this account. For further assistance from Minecraft Support, please reach out to us through msft.it/6013ich3h. ^FF
As of January 27, 2024, we will be closing this account. For further assistance from Minecraft Support, please reach out to us through msft.it/6010ich3y. ^FF
As of January 27, 2024, we will be closing this account. For further assistance from Minecraft Support, please reach out to us through msft.it/6016ichMY. ^FF
As of January 27, 2024, we will be closing this account. For further assistance from Minecraft Support, please reach out to us through msft.it/6014ichzY. ^FF
As of January 27, 2024, we will be closing this account. For further assistance from Minecraft Support, please reach out to us through msft.it/6010ichJu. ^FF
As of January 27, 2024, we will be closing this account. For further assistance from Minecraft Support, please reach out to us through msft.it/6017icCsR. ^FF
As of January 27, 2024, we will be closing this account. For further assistance from Minecraft Support, please reach out to us through msft.it/6016icCSa. ^FF
As of January 27, 2024, we will be closing this account. For further assistance from Minecraft Support, please reach out to us through msft.it/6018icCS6. ^FF
As of January 27, 2024, we will be closing this account. For further assistance from Minecraft Support, please reach out to us through msft.it/6016icCUq. ^FF
You can't transfer game license between platforms, so you'd have to repurchase on PC if you don't have a game license already on it. ^BT
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Gotcha. Can you reach out to our Tech team so they can have a look? To keep your information secure, please complete our request form at msft.it/6013ieetV so we can quickly and safely assist with your question! ^BT
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I'd suggest reaching out to our Marketplace team so they can have a look! To keep your information secure, please complete our request form at msft.it/6019ieejz so we can quickly and safely assist with your question! ^BT
Looks like this has already been reported. I'd suggest keeping an eye on this bug page for more information - or if you want to add more to it, feel free! msft.it/6015ieeHT ^BT
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When did you start noticing this and are you noticing this on any other networks, if you've been able to try? Is this constant for you or intermittent? -JL
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No capes are included with game purchases, but if you purchased the Deluxe or Master Collection of Minecraft, you should have received several character creator items. If you did not receive these, please contact us at msft.it/6017ieO81 so that we can look into it. -JL
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It's possible that there may have been an issue with the code's redemption or it may have redeemed on a Microsoft account other than the one you intended. So that we can securely investigate, could you please send us a ticket with details at msft.it/6018ieHCm -JL
Public API access was removed back in September, but if you're getting "invalid session" messages when trying to access the game, there may be something else going on. Please submit a ticket with as many details as possible to msft.it/6012ieH72 so that we can investigate-JL
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Over the past few years, older profiles have been required to migrate from Mojang to Microsoft accounts. If you didn't migrate, the game will no longer be accessible. If you did migrate but need help finding the account, we may be able to help at msft.it/6010ieHNo -JL
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