Just a reminder that all Mojang system emails are sent from @Mojang.com domain. If you did not request any changes to your account, you can always double-check where emails are sent from and if it is actually from us.

Apr 4, 2018 · 2:12 PM UTC

61
64
10
235
Load newest
Replying to @MojangSupport @Mojang
I need to reset my security questions, but I'm not receiving any system emails. Please help!
1
To keep your information secure, please complete our request form at help.minecraft.net/hc/en-us/… so we can quickly and safely assist with your question!
Replying to @MojangSupport @Mojang
Could you also tell us your SMTP/Exchange server adress? There are ways to fake the domain on an E-Mail, verifying the Source Server would certainly be helpful
1
You can see it if you request a system email. Like a password reset email for example account.mojang.com/password ^DS
Replying to @MojangSupport @Mojang
So I had a old email on my account and I need to change it but it keeps sending the confirm my identity to old email what do I do?
1
Hi. Please contact us at help.mojang.com/customer/por…, so that we can look into your case further. ^DS
Replying to @MojangSupport @Mojang
I have changed my name. I used the mojang site. When i try to get onto servers, it will say something like Authentication to Minecraft.net failed
1
Please try logging out and back into the game launcher. ^AH
Replying to @MojangSupport @Mojang
I bought Minecraft on iOS and why doesn’t it let me launch the app?
1
Sorry to hear about your problem. For technical help, please visit help.mojang.com/customer/por…. ^DS
Load more