@MojangSupport account was stolen, email containing transaction id was deleted and they probably kept the id for themself, 100% sure i bought it with a prepaid that is now long gone, cs has been slow and unhelpful and i have the email from mojang saying the email was changed to:
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Replying to @desensitisation
We read every email sent in to us. Please provide your case number so that we can look into this. ^PS

Dec 31, 2017 · 12:29 PM UTC

1
Replying to @MojangSupport
Case #2153143 I don't have the transaction ID since the email was deleted by the guy that stole my account. I'm also 110% sure I used a prepaid that is now long gone. Please tell me you can still help...